Coronavirus Covid-19 PGM latest update

The professional pest management sector in the UK has a critical role to play in:

  • Protecting the nation’s food supplies

  • Protecting other key workers in their work environments particularly hospitals, schools, food manufacturers and supermarkets

  • Protecting the vulnerable and sick from further exposure to disease

  • Protecting the public from the mental distress a pest infestation may cause


Pest Management is an Essential Service

The Secretary of State for Environment, Food and Rural Affairs (DEFRA), George Eustice, has confirmed that pest management is an essential sector during the Covid-19 pandemic.

DEFRA confirms that pest management is covered in the key worker list under the ‘food and necessary goods’ section, specifically in relation to hygiene.

This means that if the UK enters further lock down measures pest management companies will have the ability to continue to protect the public.

What this means for you

It means you don’t need to worry if you have a pest problem at this uncertain time as the pest management sector has been confirmed as an essential service meaning that pest controllers are key workers.


What we are doing at PGM & SON Pest Control to keep the public safe

There is a responsibility on us all to take steps to protect ourselves, our loved ones, the NHS and the rest of the general public, at PGM & Son Pest Control we take this very seriously.

Risk Assessment

We always conduct risk assessments as part of our normal business. However, during this time we may spend additional time remotely discussing your pest issue with you prior to any visit. There are many ways in which we can reduce risks and continue to solve public health pest issues. It is very important that you be transparent with us about your circumstances so that we can safely help you to deal with any pest problems without putting people at risk.



As a reminder, the most common symptoms are a recent onset of:

  • New continuous cough

  • High temperature

  • Loss of, or change to, your sense of smell or taste

You must not leave home if you or someone you live with has any of these symptoms unless you need to seek medical assistance.


Increased use of Personal Protective Equipment (PPE)

Call us about your concerns as we are well versed in risk control as well as Pest Control Solutions. We use Personal Protective Equipment (PPE) including gloves, masks and suits. PPE is very important when using chemicals and when treating certain types of infestations such as fleas. It’s quite normal for pest controllers to arrive on site wearing PPE for certain pest jobs.



Telephone and email advice

If you have a pest problem, please call us to discuss it with us first. Pest control and risk control are the key elements of our role so we can discuss options and solutions for you which may include things you yourself can do to keep an infestation at bay or we may be able to set your mind at rest about a pest problem you have or think you may have.

Please don’t be embarrassed about discussing a pest problem with us. Lots of people suffer from pest problems and they can happen to anyone. We’ve seen and heard it all so there’s no need to worry!



or you can direct message us on Facebook @pgmpestcontrol


Social Distancing

Measures we adopt include:

  • Use of face masks and increased PPE

  • Washing hands often with soap and water for at least 20 seconds

  • Washing hands before and after each visit and before leaving home and returning home

  • Using hand sanitizer gel if soap and water is not available

  • Covering mouth and nose with a tissue or sleeve when coughing or sneezing

  • Putting used tissues in the bin immediately and washing hands afterwards

  • Cleaning equipment and clothing at high temperatures or disposing of immediately

  • To self-isolate if showing symptoms of coronavirus infection (COVID-19)

  • Regular testing for Covid-19, when appropriate


Employing social distancing measures:

  • Keeping a distance of at least 2 meters

  • Traveling alone in our own transport or only with a member of our team who lives in our own household

  • Asking customers to remain in a different part of the property or outside in the garden (if they have one) whilst the work is being carried out

  • Taking extra care in certain circumstances, for example, when handling cash. Please be aware that we can accept bank transfers and card payments.


During this period please use these payment methods as a preference. If you cannot use these payment methods, cash and cheque will be accepted but additional hygiene methods will be adopted.

Many of these measures are adopted in pest control as part of normal business as usual. For example, distancing measures when using certain pest treatments.

Keeping Informed

We are closely watching daily updates from the Government and keeping in regular touch with industry trade bodies to make sure we follow the medical and scientific guidance at all times.


The UK Government says that UK citizens can all help to control the virus if they stay alert which means you must:

  • Wash your hands regularly and for at least 20 seconds

  • Wear a face covering in indoor settings where social distancing may be difficult, and where you come into contact with people you do not normally meet

  • Stay 2 meters apart from people you do not live with where possible, or 1 meter with extra precautions in place (which as wearing face coverings)

Increase the ventilation if you have to meet people you do not live with indoors. Open the windows, doors and vents and let in as much fresh air as possible without getting uncomfortably cold.


Do not leave your home if you or anyone in your household has symptoms. Isolate for 10 days and get a Covid test.


The key message is:


Wash your hands regularly – Cover your face in enclosed spaces – Stay 2 meters apart

What you can do to help us treat your pest issue

There are some simple things you can do to help us to help you when you have a pest issue:


  • Call or email us in advance – send us photos if you can, sometimes we may ask you to provide insect samples

  • Stay 2 meters apart from us when we visit you. We appreciate not everyone has space in their home to accommodate distancing. If you can’t stay 2 meters apart, please stay in a different room or in the front or back garden, or wear a face mask. WE PREFER YOU TO WEAR A FACE MASK but if you can’t you must maintain a distance of 2 meters or more at all times.

  • Leave internal doors open so that there is no need for either us, or you, to touch door handles

  • Increase the ventilation shortly before, and during, our visit. If it is necessary to keep windows and doors shut for treatment purposes we will tell you although this will normally be for chemical treatments when you would be asked to vacate the area anyway.

  • Use bank transfer as a preferred payment method if you can

  • Follow our instructions and recommendations, in particular, we are seeing higher than usual rodent infestations across the county. Please follow any instructions to clear / remove waste, proof your property and employ more rigorous hygiene measures to reduce the populations

  • Tell us if you, or a member of your household, or someone you have recently been in contact with has symptoms or is waiting for a Covid test or has tested positive for Covid. Tell us if you, or someone in your household is at high risk or shielding. Don’t worry if this is the case, we will still explore all options for dealing with your pest problem but we will do it with additional safety in mind.

Your details and NHS Track and Trace

As part of our normal business we collect and process your personal data for the purpose of carrying out pest control activity and for invoicing you. Data we collect is normally your name, address and contact details such as your telephone / mobile number and email address.


We collect, process, store and dispose of your data in line with our privacy policy which can be found on our website. If any of our team test positive for Covid-19, or we are contacted by the test and trace team, and they have been in contact with you during the previous 21 days we will report your information to the Government’s test and trace service.


Call PGM & SON Pest Control Hereford if you have a pest control problem, we will act quickly, sympathetically and in a risk-controlled environment to help you. The Government guidance can be found here: GOVERNMENT GUIDANCE ON COVID-19


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