Pest Management is an Essential Service


The Secretary of State for Environment, Food and Rural Affairs (DEFRA), George Eustice, has confirmed that pest management is an essential sector during the Covid-19 pandemic.


Industry trade bodies have been lobbying the Government and DEFRA has now confirmed that pest management is covered in the key worker list under the ‘food and necessary goods’ section, specifically in relation to hygiene.

The Government in Northern Ireland had previously confirmed pest management is an essential service and trade bodies were expecting the rest of the UK to follow.

This means that if the UK enters further lock down measures pest management companies will have the ability to continue to protect the public.

What this means for you


It means you don’t need to worry if you have a pest problem at this uncertain time as the pest management sector has been confirmed as an essential service meaning that pest controllers are key workers.


The professional pest management sector in the UK has a critical role to play in:

  • Protecting the nation’s food supplies

  • Protecting other key workers in their work environments particularly hospitals, schools, food manufacturers and supermarkets

  • Protecting the vulnerable and sick from further exposure to disease

  • Protecting the public from the mental distress a pest infestation may cause



What we are doing at PGM & Son Pest Control to keep the public safe


There is still a responsibility on us all to take steps to protect ourselves, our loved ones, the NHS and the rest of the general public, at PGM & Son Pest Control we take this very seriously.

We will only carry out visits where there is a clear and immediate threat to public health. This may include where an individual is at risk or where the wider general public may be at risk (for example where a supplier in the essential food chain needs pest management and prevention services to ensure the ongoing provision of essential services) or where someone has a wasp nest near to their property and a resident has a severe allergy.

We continue to observe social distancing measures and we will not undertake any activity unless it presents a risk to public health. Every call to us is assessed to determine what risk it presents both from a pest perspective and from a Covid-19 perspective..

Risk Assessment

We always risk assess visits as part and parcel of our normal business. However, during this time we may spend additional time remotely discussing your pest issue with you prior to any visit. We will not be making any unnecessary visits for the reasons stated above. However, there are many ways in which we can reduce risks and continue to solve public health pest issues. It is very important that you

be transparent with us at this time about your circumstances so that we can safely help you to deal with any pest problems without putting people at risk.



As a reminder, the most common symptoms are a recent onset of:

  • New continuous cough and/or

  • High temperature


Also, a loss of taste and smell has recently been attributed to the virus.

Increased use of Personal Protective Equipment (PPE)


Call us about your concerns as we are well versed in risk control as well as Pest Control Solutions.

We use Personal Protective Equipment (PPE) including gloves, masks and suits. PPE is very important when using chemicals and when treating certain types of infestations such as fleas. It’s quite normal for pest controllers to arrive on site wearing PPE for certain pest jobs.


Telephone and email advice

If you have a pest problem, please call us to discuss it with us. Pest control and risk control are the key elements of our role so we can discuss options and solutions for you which may include things you yourself can do to keep an infestation at bay or we may be able to set your mind at rest about a pest

problem you think you may have.





Social distancing

Measures we adopt include:

  • Washing hands often with soap and water for at least 20 seconds

  • Washing hands before and after a visit and before leaving home and returning home

  • Using hand sanitizer gel if soap and water is not available

  • Covering mouth and nose with a tissue or sleeve when coughing or sneezing

  • Putting used tissues in the bin immediately and washing hands afterwards

  • Cleaning equipment and clothing at high temperatures or disposing of immediately

  • To self-isolate if showing symptoms of coronavirus infection (COVID-19)

Employing social distancing measures:

  • Keeping a distance of at least 2 meters

  • Traveling alone in our own transport or only with a member of our team who lives in our household

  • Asking customers to remain in a different part of the property or outside in the garden (if they have one) whilst the work is being carried out

  • Taking extra care in certain circumstances, for example, when handling cash. Please be aware that we can accept bank transfers and card payments.


During this period please use these  payment methods as a preference. If you cannot use these payment methods, cash and cheque will be accepted but additional hygiene methods will be adopted. Many of these measures are adopted in pest control as part of normal business as usual. For example, distancing measures when using certain pest treatments.

Keeping informed

We are closely watching daily updates from the Government and keeping in regular touch with industry trade bodies to make sure we follow the medical and scientific guidance at all times.


The UK Government says that UK citizens can only leave home for one of the following reasons:

  • Shopping for basic necessities, such as food and medicine, and as infrequently as possible

  • One form of exercise outside a day, either alone or with members of your household

  • A medical need or to help a vulnerable person

  • Travelling to and from work but only where this absolutely cannot be done from home


The top priority is to:



Call PGM & Son Pest Control Hereford if you have a pest control problem, we will act quickly, sympathetically and in a risk controlled environment to help you. The Government guidance can be found here: GOVERNMENT GUIDANCE ON COVID-19


We'd love to hear from you

Inspect. Detect. Protect. The Right People, The Right Solutions.

A family run business, proud to say that we put our customers first.


Pest Control Services Hereford & Worcester

T: 01981 241334 | M: 07964 370480


24 Hour Pest Control Company Serving Herefordshire & Worcestershire.

© PGM & SON | Positive Pest Control Management Hereford | All rights reserved

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