FAQ
Frequently Asked Questions about Pest Control

If the council owns the land, the council may be responsible however if the council leases out the land or property it may be written into the tenancy agreement that the tenant is responsible. It’s always best to check your agreement first to see whether you or the council are responsible for pest control.

This very much depends on what pest you have, how large the infestation is and the size and nature of the property affected. For example, a treatment for fleas may cost more in a 4 bedroom detached house than a 1 bedroom flat because of the amount of chemical that is needed to eradicate the problem. Some pest infestations require more than one visit to resolve the problem; this is particularly relevant for rodent infestations where we would carry out an initial visit to assess the problem and put in solutions to address the matter. A follow up visit is required, normally within 2 weeks to check on activity and a final visit takes place to remove any equipment from the property once the problem has been resolved. When you call PGM & Son Pest Control, we will spend some time on the ‘phone asking questions about your pest problem and your property. We will provide you with a quote in advance of any works. Sometimes, it is necessary to carry out a survey of your premises first however we will discuss this with you and agree a way forward.

The time needed to eliminate pests varies based on the type and extent of the infestation. After an inspection, we’ll provide a clear treatment plan and timeframe to resolve the issue as efficiently as possible.

Yes, we use treatments that are designed to be safe for families and pets. Our team follows strict safety guidelines and offers eco-friendly pest control options where possible.

We specialise in controlling a wide range of pests, including rodents such as mice and rats, insects such as ants, wasps, and bed bugs, as well as birds such as pigeons. Our comprehensive services are tailored to effectively handle each type of pest infestation.

We understand the urgency of pest issues and respond promptly to all inquiries. Typically, we aim to address pest problems within 24 to 48 hours of receiving a request for service. For emergency situations, we offer same day response times to provide immediate assistance when needed.

All professional pest controllers will hold a professional qualification which is needed to purchase professional pest treatments such as chemicals and poisons. The most recognised qualification is the Royal Society for Public Health (RSPH) Level 2 Certification in Pest Control. Pest Controllers should also be registered with a trade body which gives customers assurance that they are dealing with a pest controller who meets industry standards and good practice. The two main bodes in the UK are the British Pest Control Association (BPCA) and The National Pest Technicians Association (NPTA). All professional pest controllers should carry public liability insurance and hold a waste carrier licence. Don’t be afraid to ask to see qualifications and certifications, a professional pest controller will always be happy to show these to you.

We proudly provide our pest control services to customers in Herefordshire and Worcestershire. Whether you're in a rural village or a bustling town, our award winning pest control team is dedicated to helping you tackle your pest problems promptly and effectively.

Signs of a pest infestation can vary depending on the type of pest. Common indicators include sighting of pests, such as rodents or insects, droppings, gnaw marks, unusual odors, sounds of scurrying or scratching, damaged property or food packaging, and nests or burrows. If you suspect a pest problem but are unsure, our team can conduct a thorough inspection of your property to identify any signs of infestation and recommend appropriate treatment measures.

Signs of bed bugs include itchy bites, small blood spots on bedding, and tiny insects hiding in mattress seams or furniture. If you suspect an infestation, we offer thorough inspections and bed bug treatments for properties across Worcestershire and Herefordshire.

Bedbugs can be difficult to get rid of, after all these insects have been around since prehistoric times so they are pretty hardy! DIY bed bug treatments rarely work so you’re always best to call in a professional pest controller like PGM & Son who have access to pest control treatments and solutions not available to the general public.

Bed bugs do not typically go away on their own. They require active treatment to eliminate them, as they can survive for months without feeding and are highly resilient.

Bed bugs can indeed hide in clothes, especially if the clothes are left on the floor or in contact with infested areas. However, they are not typically found in clothing as frequently as in bedding or furniture.

Bed bugs can survive a washing machine if the water is not hot enough. However, using a dryer on high heat can effectively kill them.

Rodents can cause serious damage and health risks if left unchecked. Seal Entry Points: Check for gaps around doors, windows, and pipes, and seal them with materials like steel wool or silicone caulk. Secure Food Sources: Store food in airtight containers and ensure bins, especially outdoor ones, are sealed tightly. Natural Deterrents: Use peppermint oil or ammonia-soaked cotton balls to repel rodents in key areas. Declutter Spaces: Keep sheds, garages, and lofts tidy to eliminate hiding places. Avoid storing cardboard or paper piles for extended periods. Call Professionals: If you're facing persistent infestations, contacting a professional pest control service ensures effective and safe removal. Our pest control team provides expert rodent removal uses humane and effective methods to eliminate infestations and prevent future problems.

Common sources include rats, mice and squirrels. We would need to go in the loft to see what evidence is in there. We would also spend some time asking you about the noises you’ve heard, for example, what time of the day and whether you’ve noticed any other signs of pests such as droppings, gnaw marks and smells.

There are various ways for rats to get into a property. Rats can climb up the walls, enter through the sewer system, faulty pipes, damaged walls and next door’s property. Something as simple as leaving external doors open can invite a rodent friend in.

Yes! We deal with pretty much all pests. The most common pests we deal with are rats, wasps, mice, bedbugs, fleas, cluster flies, moles, squirrels, pigeons, woodworm, and hornets.

Rats can carry diseases such as Hantavirus, Salmonella, and other pathogens that can cause viral infections and food poisoning.

Yes, rats are capable of climbing walls, especially smooth surfaces like pipes or walls with rough textures that provide grip.

If you discover a wasp nest, avoid disturbing it, as this can lead to aggressive behaviour and stings. A trained pest control specialist can safely remove nests from homes and businesses ensuring your safety.

Wasp nests are often papery and bulbous, resembling a balloon. They can be gray or brown and feature intricate patterns. The size varies from small to large, depending on the species.

Removing a wasp nest requires caution. It's advisable to contact a pest control professional, especially if the nest is active. If it's inactive, it might be safe to leave it as a deterrent, but ensure there are no signs of activity.

Typically, wasps do not reuse old nests. At the end of the season, most of the colony dies, and a new queen will establish a new nest elsewhere. However, if a nest remains undisturbed, it might attract other insects or pests.

While all wasps can sting, some species are more aggressive than others. Hornets are generally more aggressive, while paper wasps tend to be less so unless provoked.