PGM & SON Pest Control Services - Terms & Conditions.

We last updated this page on 6 May 2019. Our payment terms have changed from 14 days to 7. 

1. Terms of Business

PGM & Son Pest Control (“PGM”) provides its services on the following terms and conditions. These terms and conditions are held on our website and available in hard copy on request. Where you have entered into an ongoing (usually referred to as a “routine”) contract for services with us we will also provide you with a copy as part of your welcome pack.

2. Legally Binding Contract

You have entered into a contract for services with PGM when you have accepted our quote or agreement, which we may present to you in writing or verbally.

A contract is established when you accept those terms, either by signing our document or by making some other positive acknowledgement such as an email or verbal acceptance.

3. PGM Obligations

Once we have entered into the contract, we will normally provide the services on a date agreed between us.

We aim to provide the services:

i. Using reasonable care and skill;

ii. In compliance with commonly accepted practices and standards in our business;

iii. In compliance with laws and regulations of England and Wales in force at the time we perform the services.

4. Timing

Although we strive to carry out the services within the dates / times we agreed with you, we cannot guarantee this is always possible.

For example, scheduled activity may be affected by the activity at your property or by circumstances beyond our control. We will keep you informed where this is the case. If we cannot overcome any circumstances beyond our reasonable control then either party may terminate the contract by giving two weeks’ written notice to the other.

5. Payment Terms

If you are a domestic / residential customer payment is due immediately on completion of the works or following the first visit as explained by our Technicians. For Commercial customers, payment is due strictly within 7 days of the date of the quote / due date of instalment / works carried out. We will not remind you your instalment / payment is due prior to the payment due date and it is your responsibility to make all payments when due. PGM reserves the right to charge 8% pa interest and £10 administrative fee on all overdue payments.

 

PGM reserves the right to suspend or terminate the contract immediately and without notice where a payment is not made when due.

 

All equipment remains the property of PGM unless ownership has been transferred to you. If ownership has been transferred to you, we will confirm this in writing. Where payment is not made when due, PGM reserves the right to remove all equipment from the premises until such time as the breach is remedied.

6. Limitation of Liability

We shall only be liable for any loss or damage suffered by you which is a reasonably foreseeable consequence of a breach by us of this contract. In the event that any loss or damage suffered by you relates to your business activities or use of the premises for commercial purposes then we exclude all liability for any business loss and in particular we exclude all liability for loss or profits or other economic loss arising out of a breach of this contract.

In any event, our liability shall not exceed the price paid or payable by you to us under the contract.

7. Cancellation

7.1 Your Right to Cancel

If you have arranged a service with us online or over the telephone, you will be entitled to a 14 day cooling off period.

Your cooling off period begins the day after you entered into a contact for services with us, whether that contract was agreed verbally or otherwise.

If you paid up front or made a deposit and cancel within the cooling off period you will be entitled to a refund less the cost of the services provided up until you cancelled. Please refer to 7.2 below.

If you have yet to pay us but we provided services to you during the cooling off period we will expect you to pay for the services provided. Please refer to 7.2 below.

7.2 Calculating your Refund

Where you have paid for a service in full and cancel prior to the service being provided, we will refund monies paid less any:

i. Call out charge to cover our Technician’s time / cost to visit your premises;

ii. Materials already purchased with which to service your contract; and,

iii. A reasonable administration charge to act on your request to cancel (normally £10).

 

Where you have paid for a service in full and cancel during the period of supply of the service, we will refund monies paid less:

i. The cost of each visit / service already carried out; and,

ii. Materials already purchased with which to service your contract; and,

iii. A reasonable administration charge to act on your request to cancel (normally £10).

 

7.3 Cancelling Outside the 14 Day Cooling Off Period

If you wish to cancel your contract, you may do so by giving us four weeks’ written notice. If you have already paid a deposit this will not be refundable. If you fail to give us notice we will expect you to fulfil the terms of your contract, which includes making all payments when due.

 

Any refunds will be calculated in accordance with section 7.2.

8. Your Obligations

You must not interfere with or damage any of our equipment we may use or leave at the premises.

All equipment remains the property of PGM and must be returned in the condition it was provided, unless we have agreed in writing to transfer ownership of the property to you.

If we agree to sell you equipment, it will remain the property of PGM until such time as you have paid the price in full, whereupon the ownership of the property will be passed to you along with any risk.

You must follow all reasonable instructions which we issue to you in connection with the services.

You, and your staff, must co-operate with us and provide us with information and documentation so we can carry out the service. Reasonable access to premises and areas must be provided so as to enable us to perform the service.

PGM provides advice on the prevention and control of pests; sometimes this may necessitate actions on your part. For example, keeping waste / food in sealed units. Where our advice is repeatedly ignored PGM reserves the right to cancel the contract immediately and without notice. No refund will be due.

You agree to pay us promptly on completion of the works and no later than 7 days from that date or from the date we invoice you.

 

9. Contacting us You may contact us by email at contact@pgmpestcontrol.co.uk or by writing to us at: PGM & SON, 3 Callowside, Ewyas Harold, Hereford, HR2 0HX.

10. Other legal stuff

We may transfer or assign this contract and if we do we will notify you as soon as possible.

We may vary the terms of the contract and will give you not less than 14 days’ notice where this is case.

Our contract is governed by the law of England and under the jurisdiction of the courts of England and Wales.

Inspect. Detect. Protect. The Right People, The Right Solutions.

A family run business, proud to say that we put our customers first.

 

Pest Control Services Hereford & Worcester

T: 01981 241334 | M: 07964 370480

contact@pgmpestcontrol.co.uk

 

24 Hour Pest Control Company Serving Herefordshire & Worcestershire.

© 2019 by PGM & SON | Positive Pest Control Management | All rights reserved

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