Pest Control FAQ's

If the council owns the land, the council may be responsible. However, if the council leases out the land or property it may be written into the tenancy agreement that the tenant is responsible. It’s always best to check your agreement first to see whether you, or the council, are responsible for pest control.

Domestic pest control treatments in Herefordshire and Worcestershire typically cost between £130 and £200 per treatment course, with the average comprehensive call-out job reaching around £190. But this very much depends on what pest you have, how large the infestation is, as well as the size and nature of the property affected. More information on pest control prices.For example: a treatment for fleas may cost more in a 4 bedroom detached house than a 1 bedroom flat because of the amount of chemical that is needed to eradicate the problem. Some pest infestations require more than one visit to resolve the problem; this is particularly relevant for rodent infestations where we would carry out an initial visit to assess the problem and put in solutions to address the matter. A follow up visit is required, normally within 2 weeks to check on activity and a final visit takes place to remove any equipment from the property once the problem has been resolved. When you call PGM & Son Pest Control, we will spend some time on the ‘phone asking questions about your pest problem and your property. We will provide you with a quote in advance of any works. Sometimes, it is necessary to carry out a survey of your premises first however we will discuss this with you and agree a way forward.

Yes, all company vehicles at PGM pest control are unmarked. We understand that some customers—especially businesses—prefer a discreet approach.

The time needed to eliminate pests varies based on the type and extent of the infestation. After an inspection, we’ll provide a clear treatment plan and timeframe to resolve the issue as efficiently as possible.

Yes, we use treatments that are designed to be safe for families and pets. Our team follows strict safety guidelines and offers eco-friendly pest control options where possible.

We specialise in controlling a wide range of pests, including rodents such as mice and rats, insects such as ants, wasps, and bed bugs, as well as birds such as pigeons. Our comprehensive services are tailored to effectively handle each type of pest infestation.

We understand the urgency of pest issues and respond promptly to all inquiries. Typically, we aim to address pest problems within 24 to 48 hours of receiving a request for service. For emergency situations, we offer same day response times to provide immediate assistance when needed.

All professional pest controllers will hold a professional qualification which is needed to purchase professional pest treatments such as chemicals and poisons. The most recognised qualification is the Royal Society for Public Health (RSPH) Level 2 Certification in Pest Control. Pest Controllers should also be registered with a trade body which gives customers assurance that they are dealing with a pest controller who meets industry standards and good practice. The two main bodes in the UK are the British Pest Control Association (BPCA) and The National Pest Technicians Association (NPTA). All professional pest controllers should carry public liability insurance and hold a waste carrier licence. Don’t be afraid to ask to see qualifications and certifications, a professional pest controller will always be happy to show these to you.

We proudly provide our pest control services to customers in Herefordshire and Worcestershire. Whether you're in a rural village or a bustling town, our award winning pest control team is dedicated to helping you tackle your pest problems promptly and effectively.

Signs of a pest infestation can vary depending on the type of pest. Common indicators include sighting of pests, such as rodents or insects, droppings, gnaw marks, unusual odours, sounds of scurrying or scratching, damaged property or food packaging, and nests or burrows. If you suspect a pest problem but are unsure, our team can conduct a thorough inspection of your property to identify any signs of infestation and recommend appropriate treatment measures.

Yes. PGM Pest Control Services operate across all towns and villages in Herefordshire and Worcestershire including Hereford, Worcester, Ross-on-Wye, Malvern, Leominster, Kidderminster, Leominster, Ledbury, Bromyard, Bromsgrove, Evesham, and surrounding rural communities.

Yes, rats can cause: Electrical Hazards: Gnawing through wires, leading to fire risks. Structural Damage: Chewing through insulation and building materials. Contamination: Spreading diseases through droppings and urine.

Long-term strategies involve: Regular Professional Inspections: To identify and address potential issues. Ongoing Rodent-Proofing Measures: Maintaining building integrity. Employee Training: Educating staff on hygiene and waste management practices. Monitoring Systems: Utilising technologies for continuous surveillance.

Yes, PGM are a local family-run pest control business based in Worcestershire. We carry out daily pest treatments across all towns and villages in the borough, so our technicians are familiar with local property types, councils, and common pest issues.For some Worcestershire District Council areas support is given for treatment of specific pests. Please select your District Council below for details of the criteria that qualify for the supported service and which pests it applies to.Choose your District Council here >

Yes, you can get 24/7 emergency pest control services in Hereford. Multiple accredited local and national providers operate around the clock to handle urgent infestations like wasps, rodents, or bed bugs. Call PGM Pest Control on 01981 540088 who are on call 24/7.

Homes in Herefordshire face a unique mix of urban pests and rural agricultural invaders due to the county's rolling countryside, extensive farmland, and historic timber-framed properties. The most common pests found in Herefordshire residential properties include:1. Stinging Insects (Wasps and Hornets)The Issue: Common wasps and European hornets frequently build nests in roof spaces, lofts, wall cavities, and garden sheds.Seasonal Peak: Activity spikes heavily from July to September.Regional Factor: Herefordshire's high density of fruit orchards (especially cider apples and perry pears) provides an abundant food source, making late-summer wasps particularly aggressive and plentiful. 2. Rodents (Mice and Rats)The Issue: Brown rats and house mice chew through wiring, spoil food insulation, and nest inside floorboards or cavity walls.Seasonal Peak: Autumn and winter, as dropping temperatures force them indoors for warmth.Regional Factor: Proximity to rivers (like the Wye and Lugg) and agricultural grain stores drives rodents toward nearby residential homes when fields are harvested.3. Wood-Boring Insects (Woodworm)The Issue: The larvae of the Common Furniture Beetle burrow into structural timbers, leaving small round exit holes and fine sawdust (frass). Seasonal Peak: Adult beetles emerge between May and September, though larvae damage timber year-round. Regional Factor: Herefordshire features a vast number of historic, listed, and black-and-white timber-framed homes (especially along the famous Black and White Village Trail), which are highly susceptible to damp and woodworm infestations.  4. Biting Insects (Fleas and Bed Bugs)The Issue: Cat and dog fleas jump into carpets and upholstery, while bed bugs hide in mattress seams and bed frames to feed at night.Seasonal Peak: Late summer for fleas (due to humidity); bed bugs are a year-round issue.Regional Factor: Fleas are frequently brought indoors by pets walking through rural trails, tall grasses, and areas populated by wild rabbits and foxes.  5. Cluster FliesThe Issue: Hundreds or thousands of cluster flies hibernate together inside dark, undisturbed spaces like lofts, attic beams, and window frames. Seasonal Peak: October and November (when entering to hibernate) and March (when waking up to leave).Regional Factor: They lay eggs in earthworm-rich soil, meaning rural homes surrounded by open fields, pastures, and farmland suffer massive annual cluster fly invasions.

Prices vary by pest type (rats/mice vs wasps), how many treatments are needed, and whether you use a council service or a private company - such as PGM & Son Pest Control Services.Mice/Rats (domestic): commonly about £120–£240 +VAT for a standard treatment, with some councils charging around £90 and private pest control companies starting at £180 (depending on location and serevity of infestation). Wasp/Hornet Nest Removal (domestic): commonly about £65–£150 +VAT , depending on whether it is a council call-out, a single treatment, or a private pest control company visit.Request a quote for pest control services