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The 5-Star Imperative For any food-handling establishment, the Food Hygiene Rating Scheme (FHRS) score is the ultimate measure of operational excellence. This public rating, displayed on a scale from 0 to 5, indicates a business’s commitment to safety and quality. Achieving and maintaining a 5-star (Very Good) rating is fundamental for building consumer trust and securing long-term business viability. Food hygiene rating scheme certificate, rating 5, very good The Consequences of a Low Food Hygiene Rating • Poor ratings damage reputation and reduce customers • Triggers more Environmental Health Officer (EHO) visits • Risks fines, prosecution, or closure Pest Control Defined: Integrated Pest Management (IPM) • 5-star ratings require prevention, not reaction • Waiting for pests fails Food Hygiene Rating Scheme (FHRS) standards • IPM is proactive: prevents pests through blocking entry points, regular monitoring, and detailed records • IPM integrates into your Food Safety Management System (FSMS), not a separate service​​​​​​​​​​​​​​​​ This guide provides food business owners and managers with an actionable framework for integrating IPM into daily operations, ensuring compliance and securing the highest hygiene rating. Pest Control Across All Three FHRS Criteria The EHO's assessment is broken down into three core scoring criteria. Your IPM system provides the evidence that proves you meet the standards in all three areas: • Criteria 1 Hygienic Food Handling: Pests are mobile biological hazards. Their droppings, urine, and bodies contaminate food and preparation surfaces, leading to the spread of dangerous bacteria. Any evidence of pests is a direct failure of this criterion. • Criteria 2 Cleanliness and Condition of Facilities and Structure: This is where structural prevention (Section 4) and monitoring (Section 6) are judged. The EHO looks for pest entry points, signs of harbourage, or recent pest activity. Signs of entry or active pests immediately drop this score. • Criteria 3 Management of Food Safety: This criterion assesses whether you have robust systems in place, including documentation (Section 9), staff training (Section 8), and documented Response Protocols (Section 6). Failing to have a current, robust pest control contract and clear logbook entries is an automatic failure point here. Understanding Pest Risks & Contamination Pathways Pests are, quite literally, mobile biological hazards. They pose two main risks: 1, physical presence and 2, disease transmission. Common Culprits We focus on the most problematic pests in UK food businesses: • Rodents (Mice, Rats): Cause structural damage by gnawing and leaving droppings and urine that contaminate surfaces. • Insects (Cockroaches, Flies, Ants): Cockroaches carry pathogens on their bodies, and flies transfer bacteria from filth to food. • Stored Product Insects (Moths, Beetles): Infest dry goods like flour, grain, and pulses, destroying stock and contaminating ingredients. Pest Contamination: Risks and Transmission Routes Pests contaminate through: • Physical Contamination: Leaving visible droppings, fur, feathers, carcasses, or egg cases directly on food or equipment. • Mechanical Transmission: Pests (especially cockroaches and flies) pick up bacteria like Salmonella and E. coli from drains and waste and mechanically transmit them to your food and food contact surfaces. • Secondary Contamination: Infested products are often stored near clean ones, causing a ripple effect throughout your entire stock. Structural & Facility-Based Prevention (Condition of Facilities) In IPM, the goal is to make your premises impenetrable. This addresses the EHO's 'Condition of Facilities' criterion. Sealing Entry Points Focus on proofing, not just treating. Pests need only the smallest gap to enter (a mouse needs a gap the size of a pencil). • Practical Examples: Install door sweeps on all external doors; use wire wool and sealant to seal gaps around utility pipes and cables; ensure vents and windows have intact screens. • Building Maintenance: Maintain intact floor and wall finishes. Pests hide in cracks and behind loose tiles. Ensure drainage traps are functioning and clean, as they are a common entry point for rats and cockroaches. Waste Area Design The external waste area must be on hardstanding, easily cleaned, and ideally positioned away from entrance doors. This removes the primary outdoor attractant. Cleaning, Waste & Storage Management (Hygienic Handling) These disciplines are the foundation of good hygiene and a major factor in the 'Hygienic Food Handling' score. • Waste Discipline: Inside, use lidded, pedal-operated bins that are emptied frequently. Outside, ensure your External Waste Protocol uses secure, undamaged bins with lids tightly closed. Establish a regular, documented waste removal schedule. • Pest-Proof Storage: All food, including dry ingredients and packaging, must be stored off the floor (at least 6 inches) and in sealed, durable, pest-proof containers. • FIFO (First-In, First-Out): This stock rotation system ensures you use older ingredients first. This practice is critical as it prevents products from sitting unused long enough to become infested by Stored Product Pests. Monitoring, Surveillance & Response (Management of Safety) An effective IPM system requires constant vigilance and clear action plans. Monitoring & Surveillance • Routine Checks: Empower staff to be the first line of defense. Emphasise daily staff checks for tell-tale signs: droppings, urine pillars, grease marks (smudges along walls), or gnaw damage. • Professional Surveillance: Your licensed PGM contractor conducts routine inspections and maintains monitoring points (traps, non-toxic bait stations) across the internal and external perimeter. The frequency of these checks must be appropriate for your level of risk. Response Protocol The EHO requires a clear, documented procedure for when a pest is spotted: 1. Isolate: Secure the contaminated area and isolate any affected food/equipment. 2. Clean/Disinfect: Thoroughly clean and disinfect the affected area. 3. Contact: Immediately inform the manager and your licensed pest-control professional. 4. Record: Document the incident, the corrective actions taken, and the results of follow-up inspections. Safe & Compliant Pest Control Methods Your EHO will scrutinise the safety and legality of your pest control treatments. • Licensing is Key: Always use a qualified professional with relevant industry certification (e.g., BPCA, NPTA, RSPH). This proves expertise and compliance. • Avoid DIY: Using non-approved chemicals or methods near food is a severe hygiene breach that can lead to chemical contamination of food products. • Non-Toxic Priority: Our IPM approach prioritises prevention and non-toxic methods (proofing, environmental controls, trapping) before any chemicals are considered. Any chemical used must be approved for use in a food environment and applied according to strict safety protocols. Staff Training & Hygiene Culture The best IPM system is useless without a team committed to it. • Pest Awareness: Train staff to recognise the early signs of pest activity (Section 6) and understand the contamination risks. They need to know when and how to report a finding. • Compliance: Training must cover every operational aspect: proper waste handling, secure storage practices, and strict personal hygiene. Management oversight and accountability ensure compliance becomes an ingrained hygiene culture. Documentation: The EHO's Proof (Management of Safety) If it isn't documented, the EHO assumes it didn't happen. Documentation is your proof that you are actively managing your food safety hazards. Pest Control Log: This is your most vital record. It must contain: • Contractor Details • Dates of Visits • EHO Findings (and PGM findings) • Corrective Actions Taken by the business (e.g., “Gap under back door sealed on 15/03/2025.”) • HACCP/FSMS Integration: Show how pest control is integrated into your Food Safety Management System (FSMS), often as a crucial prerequisite program, ensuring compliance with all legal requirements. Restaurant Pest Prevention Checklist Pest control is not an unavoidable cost; it's an insurance policy for your 5-star rating, your reputation, and the health of your customers. By fully integrating IPM into your daily operations, you demonstrate a robust and responsible Management of Food Safety. Download our free Restaurant Pest Prevention Checklist below. The PGM 5-Point Pest-Proof Checklist Use this simple list to audit your readiness for inspection today: Seal It: Conduct a full building proofing audit to eliminate all entry points (Structural Prevention). Clean It: Implement and log robust cleaning schedules to remove all food and water sources (Cleaning Management). Store It: Keep all food and dry goods off floors and in sealed, pest-proof containers (Storage Management). Monitor It: Maintain an active contract with a licensed professional and review logs monthly (Surveillance & Documentation). Train It: Ensure all staff can spot pest signs and follow the documented Response Protocols (Staff Training & Culture). Ready to upgrade your pest management system from reactive to gold standard? We are here to help your business secure that 5-star score. PGM are award-winning commercial pest control specialists serving food businesses throughout Herefordshire and Worcestershire. We know the local pests that affect businesses in our region—from rural rodent challenges to urban insect pressures From pub kitchens in Hereford and Worcester to cafes in Ross-on-Wye and Malvern, and restaurants in Ledbury and Evesham, we work with local businesses across both counties in all locations. The BPCA accredited pest technicians at PGM understand exactly what it takes to keep your premises pest-free while you focus on serving amazing food in a safe, hygienic environment Pest Control FAQs for Food Businesses Which pests should I worry about in my food business? In a food business, the pests you really need to take seriously are the ones that can contaminate food, spread disease, or affect your hygiene rating. The main ones to worry about: Mice Rats Cockroaches Flies (house flies, fruit flies, drain flies) Stored product insects (e.g. flour moths, beetles, weevils) Ants Birds (especially pigeons and gulls) Wasps The “highest risk” group (the ones inspectors focus on most): Rodents (mice and rats) Cockroaches Flies Stored product insects Those are the ones most likely to cause a hygiene rating drop because they directly indicate contamination risks in food handling or storage areas. How do I stop pests from getting into my restaurant? Stopping pests from getting into a restaurant is really about building strong barriers + habits so they never get the chance to settle in. In practice, it’s a mix of prevention, exclusion, and good day-to-day hygiene. 1. Seal up entry points (exclusion) 2. Control food sources (this is the big one) 3. Waste management 4. Keep kitchens dry and clean 5. Block common pest highways 6. Staff routines and monitoring 7. Professional pest control (IPM approach) Which parts of my kitchen attract pests the most? The main parts of a kitchen that attract pests are areas where they can easily find food, water, warmth, and shelter. In practice, that’s usually: Bin and waste storage areas (inside and outside) Drains and sink/wash-up zones Food storage areas (especially dry stores and packaging stores) Under and behind equipment (ovens, fridges, prep units) Delivery and back doors/loading bays Greasy or hard-to-clean surfaces and corners Staff areas where food or drinks are left out If you keep those areas clean, dry, and well-sealed, you remove most of what pests are actually looking for. What should I do if I find pests in my restaurant? If you find pests in your restaurant, the key is to act quickly, calmly, and in a way that shows you’ve contained the risk and are preventing it from spreading. First, remove access to food immediately in the affected area. Cover or discard any exposed food and clean down all nearby surfaces so there’s no contamination left behind. Next, identify the type of pest and how widespread it is. One or two sightings might indicate an entry issue, while droppings, nests, or repeated sightings suggest an active infestation. Then, contain the area as best you can. Stop using that section for food preparation if needed, and prevent staff or customers from coming into contact with it. After that, carry out a deep clean, focusing on floors, corners, equipment bases, and hidden areas where pests tend to travel or nest. Normal cleaning usually isn’t enough at this stage. You should also check and block potential entry points right away—doors left open, gaps around pipes, damaged seals, or overflowing waste areas often explain how they got in. Finally, contact a professional pest control contractor and record everything you’ve found and done. This is important for food safety compliance and your hygiene rating, especially if inspectors visit. What are the risks if my restaurant fails an inspection? If your restaurant fails an inspection, you risk: A low public food hygiene rating Loss of customer trust and reduced trade Enforcement action (improvement notices or restrictions) Possible temporary closure in serious cases Fines or legal action if issues are severe Costly clean-up, pest control, and re-inspections In short, it can affect your reputation, income, and ability to stay open. More Pest Control Compliance FAQs for Food Businesses > Learn more about Integrated Pest Management (IPM), a proactive and sustainable approach to pest prevention that helps restaurants, cafés, pubs, hotels, and other hospitality businesses across Herefordshire & Worcestershire maintain food safety standards, protect their reputation, and achieve long-term pest control with support from PGM Pest Control.

Food Waste Action Week Food Waste Action Week is an annual campaign that aims to raise awareness about the impact of food waste on the environment, economy, and society. The campaign is led by the environmental charity, WRAP (Waste and Resources Action Programme), and typically takes place in March. During Food Waste Action Week, individuals, businesses, and organisations are encouraged to take action to reduce food waste, such as by planning meals, using up leftovers, composting food scraps, and supporting local food banks. The campaign also highlights the economic and environmental benefits of reducing food waste, such as reducing greenhouse gas emissions, saving money, and conserving natural resources. The campaign includes a range of activities and events, including social media campaigns, educational resources, and community events, to engage individuals and businesses in food waste reduction efforts. The goal of Food Waste Action Week is to encourage people to make small changes in their daily lives that can have a big impact on reducing food waste, creating a more sustainable food system and working together to halve food waste by 2030 How food waste action can help with pest control Reducing food waste is great for pest control Pests need the right conditions to survive, and this includes food, water, and a place to live So, tackling a food source is one of the key things you can do to control pests in a way that is less harmful to the environment Top tips for managing food sources for rats and mice: CLEAN IT. When you’ve finished making meals clean up properly – wipe down sides and clean crumbs from the floors. Less mess means less to attract pests. STORE IT. Invest in containers to store your food and rubbish that are secure. Keep lids on bins and cover leftovers. DISPOSE OF IT. Regularly empty your bins, recycle your empties and dispose of rubbish correctly. USE LESS. Reduce your food waste by using less. Plan your meals in advance so you only buy what you need. Use up what you have before buying more. REMEMBER: CLEAN IT, STORE IT, DISPOSE OF IT AND USE LESS! WRAP is a climate action NGO working around the globe to tackle the causes of the climate crisis and give the planet a sustainable future. It was established in the UK in 2000 and now works in 40+ countries. Check out their website for some great tips on how to reduce your food waste: https://wrap.org.uk/taking-action/food-drink/actions To reduce pests in the home or business while considering the above tips on food waste action, you can take the following steps: Dispose of food waste properly: Make sure to dispose of food waste in sealed containers or in compost bins away from the building. Avoid leaving food waste out overnight, and make sure garbage cans are properly secured. Keep storage areas clean: Regularly clean and sanitise storage areas like pantries, store cupboards, and refrigerators to prevent pests from finding food sources. Wipe down counters and sweep floors to eliminate crumbs and spills. Don't overstock: Avoid overstocking food items and keep inventory levels to a minimum. This will reduce the chances of attracting pests. Store food in airtight containers: Use airtight containers to store food and keep them sealed when not in use. This will make it more difficult for pests to detect and access the food source. Regularly clean: Regularly clean the kitchen and dining areas, including dishes, counters, floors, and rubbish bins, to eliminate food debris and discourage pests from visiting. Seal up entry points: Inspect the building for entry points like cracks, holes, or gaps in windows and doors, and seal them up to prevent pests from entering. Hire a professional pest control service: If you have a persistent pest problem, consider hiring a pest control professional to help identify the source of the problem and provide effective solutions. By taking these steps, you can significantly reduce the likelihood of pests entering and thriving in your home or business while also preventing food waste from becoming a pest attraction. Taking action to reduce food waste can help prevent pests from finding and accessing food sources, making pest control efforts more effective. If you’ve done all you can to reduce your risk of pests and you still find you have a rat, mice, cockroach or fly problem in Herefordshire or Worcestershire, give PGM & Son Pest Control a call on 01981 540088 for help, support and guidance, or or drop us an email to contact@pgmpestcontrol.co.uk

Cockroaches pose a health risk to humans. They carry disease which can cause food poisoning in humans and many other bacteria. Finding that you have cockroaches in your home or business can be very distressing and cockroaches can be very difficult to control due to their life cycle. The main reason to control cockroaches is because they pose a threat to public health. Cockroaches carry disease and as they forage for food they will move through sewers and drains into houses and businesses contaminating everything they meet. Cockroaches spew partially digested food along the way and the drop their faeces meaning that they are contaminating everything they touch which may include food, crockery, work surfaces, utensils and other items. Regulations and laws related to cockroach control Legal problems! For highly regulated businesses such as those serving food and drink to the public, can also face serious problems such as fines, public censure and, ultimately, closure. Reputational damage! Customers may well demand a refund if they see a cockroach in your business and they might also leave negative reviews. In this era of social media this means that bad news can travel very quickly to many people. A cockroach infestation can ruin a business’ reputation. Cockroach fact Katsaridaphobia is the fear of cockroaches. Where to find a cockroach Cockroaches don’t generally like the British climate and so you mostly find them indoors. Some species are hardier and may be found outside, for example, the Oriental cockroach. German cockroaches prefer higher temperatures and humidity and so key places to watch out for cockroaches are kitchens where there are appliances emitting warmth from their motors such as ovens and cookers. Similarly in utility rooms and laundries where behind tumble driers can prove a great place for cockroaches to harbour. Another place you might commonly see cockroaches is in bathrooms around pipes and sinks. Bathrooms are often high humidity areas which is a prime place for a cockroach. As cockroaches are nocturnal you may not normally see them in the daytime however there are other signs for a cockroach infestation such as droppings, eggs and skins which have been shed. Cockroaches also smell very bad! Cockroach fact Did you know that cockroaches are thought to date back to cavemen times due to fossil evidence found. So even Fred Flintstone and the family had to deal with cockroach infestations! Cockroach Prevention At PGM & Son Pest Control we promote the prevention better than cure approach. There are some simple things you can do to prevent cockroaches: Shut those bins! Empty them regularly and keep them clean Practice good hygiene – thoroughly clean work surfaces and remove discarded food. Don’t leave dirty dishes in the sink and make sure the teenagers put their crockery away (after cleaning it of course!) No-one likes doing this job – clean regularly behind appliances and particularly ones which offer a warm environment for the cockroach Repairs leaky sinks and pipes to cut of potential water sources Secure entry points – that’s right, simple measures such as sealing entry points and gaps can help with stopping cockroaches from becoming a nuisance in your home or business Monitor – if you think you may have cockroaches you can monitor the situation – call PGM & Son Pest Control to see what monitoring aids we can assist with If all else fails If all else fails and you find yourself with a cockroach infestation you should consult a professional pest controller, find a trusted pest controller near you > A pest controller will have the necessary tools to deal with a cockroach infestation. Cockroaches are hardy insects, after all they are considered the most primitive insects on our planet. Cockroach FAQs > Cockroaches are hard wired to survive so a professional will understand their biology and habits and have access to solutions not available to the public. If you’re experiencing a problem with cockroaches in Herefordshire or Worcestershire, give PGM & Son a call today on 01981 540088. or email contact@pgmpestcontrol.co.uk

Wasp activity is rising across Herefordshire. For restaurants, pubs, cafés, hotels and food businesses, it isn't just a nuisance — it's a legal compliance risk that can cost you your Food Hygiene Rating, your customers and your licence to trade. The Summer Risk Your Business Cannot Afford to Ignore Every summer, pest controllers across the UK see the same pattern play out: a food or hospitality business discovers a wasp nest in late August, at peak season, when colonies can contain thousands of highly defensive workers. By that point, the options are more limited, the risk is greater, and for any business operating under food hygiene regulations, the clock is already ticking. 2026 is shaping up to be a busier-than-average wasp season. A mild winter has likely improved queen survival rates, meaning more nests are establishing right now across Herefordshire — in roof voids, wall cavities, outbuildings, bin stores, beer gardens and service areas. At PGM Pest Control, we work with food and hospitality businesses across Herefordshire and Worcestershire to ensure that wasp activity never becomes a compliance problem. This is what you need to know. The Legal Position: Pest Control Is Not Optional for Food Businesses This point is worth stating plainly. If you operate a restaurant, pub, café, hotel kitchen, takeaway, farm shop, school canteen or any other food business in the UK, pest control is a legal requirement — not a discretionary spend. UK food businesses are legally required to prevent pest access and contamination under the Food Hygiene (England) Regulations 2006. Environmental Health Officers (EHOs) have the power to close premises, issue Hygiene Improvement Notices, and refer businesses for prosecution where evidence of pest activity is found. Pest control must be integrated into the business's HACCP food safety management system as a documented prerequisite programme, with monitoring records available for inspection on demand. Wasps are classified as flying insects under food hygiene legislation. Their presence in or around food preparation and service areas is a direct breach of food safety standards — and one that EHOs take seriously. EHO inspections are almost always unannounced. Officers do not need to give prior warning, and pest control documentation is often one of the first things they will ask to see Under the Food Safety Act 1990, an EHO can serve a Hygiene Emergency Prohibition Notice, closing your business on the spot with no prior warning. Your Food Hygiene Rating can drop from a 5 to a 0 in a single visit. Prosecution can follow, with unlimited fines and up to two years' imprisonment for the most serious offences. The message is clear: Doumented, proactive pest management is not just good practice — it is your legal obligation and your first line of defence in any EHO inspection. The Commercial Reality: Wasps Cost You Customers Beyond compliance, there is a straightforward commercial argument for acting early. Research from Rentokil Pest Control found that nearly half of British consumers are put off from visiting outdoor hospitality venues due to the presence of wasps — more than uncomfortable seating or noise. A fifth said they would leave or cut their visit short if just one single wasp was present, a pattern that directly hits hospitality businesses in the pocket. For any Herefordshire pub, restaurant or café with a beer garden, terrace or outdoor dining area, the peak wasp nuisance period — August and September — falls squarely within the busiest trading months of the year. A confirmed pest issue can trigger a chain of consequences well beyond the treatment invoice: reviews on TripAdvisor and Google that arrive quickly and stay publicly visible, and hygiene rating drops that are slow to reverse. In a market where nearly 38% of UK diners say they are eating out less than they did a year ago, every customer who leaves early or doesn't return is a margin you cannot recover. Why Herefordshire Food Businesses Face Heightened Risk Herefordshire's landscape creates particular challenges for food and hospitality businesses during wasp season: Orchards and agricultural surroundings The county's fruit-growing heritage means fallen and fermenting fruit is abundant throughout late summer, providing a natural food source that draws wasps to the surrounding area in large numbers. Rural and older premises Many of Herefordshire's pubs, hotels and farm shops occupy older buildings with roof voids, stone walls and outbuildings that provide ideal undisturbed nesting sites close to food service areas. Outdoor trading areas Beer gardens, terraces and outdoor dining areas are directly exposed to wasp activity during the peak nuisance period, just when your outdoor covers are most valuable to your business. Waste and bin areas Commercial premises generating food waste are a significant attractant. Bins and waste stores positioned close to service areas or customer zones are a common source of late-summer wasp problems. Understanding the Seasonal Threat to Your Business Knowing when your business is most at risk allows you to plan accordingly: June — Act Now Nests are small and still developing. This is the easiest and most cost-effective time to identify and treat a nest. A colony dealt with in June contains hundreds of wasps. The same colony left until August can contain several thousand. July — Monitor Closely Colonies are growing rapidly. Wasp numbers around premises increase and outdoor areas begin to see more activity. Any treatment at this stage is more complex than early-season intervention. August to September — Peak Operational Risk This is the most dangerous period for food businesses. Worker wasps lose their role within the colony as the queen stops laying, leaving them purposeless, hungry and highly aggressive. They are drawn to sugary foods, drinks, waste and outdoor dining areas in large numbers. For a business with outdoor covers, this period can directly affect customer experience, reviews and revenue. October — Risk Declines Colony die-off begins naturally as temperatures fall. Any nests identified at this stage can be safely removed without treatment. What a Professional Wasp Nest RemovalTreatment Involves What to Expect: We know that for busy operators, any disruption to trade needs to be minimal and predictable. Here is exactly what happens when PGM Pest Control attends a commercial premises. Assessment Our BPCA-certified technician will assess the location, size and accessibility of the nest and identify the safest treatment approach with minimal disruption to your operation. We work around your trading hours wherever possible. Treatment A professional-grade insecticidal product is applied directly into or around the nest entrance using specialist equipment. Our technicians attend in full protective clothing. The treatment itself takes a matter of minutes in most cases. Immediate Aftercare Wasps will become temporarily more active immediately following treatment as the colony responds. This typically subsides within 24 hours. We will advise you on any temporary precautions for staff and customers during this period. Documentation We provide full written treatment records and documentation. This is essential for your HACCP compliance records and for demonstrating due diligence to an EHO should an inspection follow. If your pest control reports show that recommendations have been made and acted upon, an EHO is far more likely to view your management positively. Failure to act on documented advice can itself be treated as a management failure during inspection. Re-Treatment Guarantee If a nest remains active following treatment, we return to re-treat at no additional charge. One-Off Treatment or Ongoing Commercial Contract? Depending on the nature and size of your premises, there are two ways PGM Pest Control can support your business. Single Treatment For businesses that have identified an active wasp nest and need prompt professional treatment. Ideal for single-site operators, smaller premises or situations where a nest has been discovered unexpectedly. Our BPCA-certified technicians can typically attend within 24–48 hours during peak season. Call 01981 540088 to book a single treatment. Commercial Pest Management Contract For food businesses that need to demonstrate ongoing, documented pest management as part of their HACCP compliance framework. A commercial contract with PGM provides: Scheduled seasonal inspections and proactive monitoring Priority response times during peak season Full written records and documentation for EHO inspection Proofing advice to reduce future nest establishment A named point of contact who understands your premises A contract is the most cost-effective and compliance-secure approach for any food or hospitality business operating under regular EHO scrutiny. Call 01981 540088 to discuss a commercial pest management contract. Expert Advice from PGM's BPCA-Certified Technicians "For food businesses, the conversation about wasp control shouldn't start when a customer complains or a nest is discovered in August. It should start now, in June, when nests are small and the risk to your premises, your rating and your customers is still entirely manageable. We work with hospitality and food businesses across Herefordshire to ensure they have the documentation, the treatment history and the proactive approach that stands up to scrutiny — whether that's an EHO inspection or a busy Saturday afternoon in a beer garden." Early Action Protects Your Business A wasp nest identified now — in June — is a straightforward treatment. The same nest discovered in late August, at your busiest trading period, with thousands of aggressive worker wasps and an unannounced EHO visit on the horizon, is an entirely different problem. Wasp FAQs > Don't wait for wasp activity to become a customer complaint, a one-star review or a Food Hygiene Rating issue. Act now, while the season is still early and the solution is simple PGM Pest Control are Herefordshire's largest, most trusted BPCA-accredited pest control specialists, serving food businesses, hospitality venues and commercial premises across Herefordshire and Worcestershire. Wasp problem? Don’t panic.Don’t Google. Think PGM. Award-Winning Pest Control Specialists Call the PGM Pest Hotline for fast, local, affordable pest control 01981 540088.

Key Takeaways Insect Week 2025 runs from 23rd–29th June in the UK, promoting insect awareness and education. Insects play vital roles in pollination, waste breakdown, and natural pest control. Some insects become pests — professional identification and responsible treatment are essential. PGM Pest Control offers expert insect identification services and a free downloadable activity book for kids to support insect education. Learn how to recognise common insect pests, protect your home, and still celebrate the insect world. Celebrating, understanding, and managing insects — the good, the bad, and the buggy. What Is Insect Week? Every year, Insect Week — organised by the Royal Entomological Society — brings insects into the spotlight across the UK. Running from Monday 23rd to Sunday 29th June 2025, it’s a national celebration of the incredible diversity, importance, and mystery of insects. Wherever you live, it’s an opportunity to take part in insect science, get to know insects, learn from experts, and have fun. Find out more at www.insectweek.org At PGM Pest Control, being pest pros, we know a thing or two about insects — not just how to manage them as pests, but also how to appreciate their vital place in our ecosystems. Pest control isn’t about wiping out insects; it’s about balance, education, and responsible action. The Amazing World of Insects Insects make up over half of all known living organisms. From bees and butterflies to beetles and ants, their contributions to our planet are immeasurable: Pollination: Without bees and other pollinators, many fruits, vegetables, and flowers would disappear. Decomposition: Insects like beetles and flies help break down organic matter, keeping nature clean. Pest control: Ladybirds feast on aphids, and dragonflies prey on mosquitoes. Even the smallest insects play huge roles in maintaining the balance of nature. When Insects Become Pests That said, not every insect is a welcome guest in your home or business. Some species pose risks to health, property, or food safety. Common UK insect pests include: Wasps – aggressive in late summer and dangerous for allergy sufferers Cockroaches – carriers of bacteria and extremely hardy Ants – harmless but persistent intruders Bedbugs – hard to detect and harder to eliminate Fleas – nuisance for pets and humans alike It’s important to identify pests accurately and take action only when necessary. That’s where professional expertise comes in. Expert Insight: Responsible Pest Control At PGM Pest Control, we’re proud to be award-winning pest experts serving homes, schools, and commercial businesses across Herefordshire and Worcestershire. Our approach is always: Professional: Our technicians are trained, certified, and experienced Ethical: We focus on targeted treatments and minimal environmental impact Educational: We help clients understand what they’re dealing with, not just how to get rid of it Our priority is always accurate identification, prevention, and responsible treatment using Integrated Pest Management (IPM) principles. Insect. Detect. Protect. Insect ID: Spot It, Don’t Squash It! Not sure what’s crawling across your windowsill? We offer a dedicated Insect Identification Service — a fast and professional way to determine whether you’re seeing a pest or a harmless visitor. Send us clear photos or samples Receive expert feedback and advice Avoid unnecessary treatments or panic This service is ideal for homeowners, schools, gardeners, and curious kids. Learn more and access our Insect Identification Services page. Free Resource: Bug & Insect Activity Book for Kids! To help young minds explore the insect world, we’ve created a FREE downloadable Bug & Insect Activity Book — perfect for families, schools, or Insect Week activities. Inside, you’ll find: Fun facts about bugs Word searches and colouring pages Safe backyard bug hunts Eco tips for kids Download it now from our website and spark curiosity in your little entomologists! How to Celebrate Insect Week There are plenty of simple, fun ways to get involved: Go on a bug hunt in your garden or local park Plant wildflowers or a pollinator-friendly garden Share your insect photos on social media using #InsectWeek25 Download our free activity book and make a learning day of it! Avoid pesticides unless absolutely necessary — and always consult professionals when in doubt You don’t need to love all bugs, but appreciating their role in the world makes us all better custodians of nature. Insect Week in Herefordshire & Worcestershire Looking for local events to get involved in? While there aren’t many major exhibitions scheduled in Herefordshire or Worcestershire (yet!), there are still fantastic ways to celebrate Insect Week close to home: Find Local Insect Events The Royal Entomological Society maintains a live, filterable events page where new activities are regularly added. Explore Insect Week events near you by selecting your region on the map. Take the Insect Week Pledge Join the national campaign to protect and celebrate insects by taking the official #StandTallForTheSmall pledge. You’ll get tips, printable posters, and links to ongoing citizen-science projects like the UK Pollinator Monitoring Scheme (PoMS). Take the pledge and support UK insects Local Wildlife Trust Activities Herefordshire and Worcestershire Wildlife Trusts often run family-friendly events like bug hunts, wildflower walks, and nature days that align with Insect Week’s spirit. 🦋 Keep an eye on: Herefordshire Wildlife Trust Events Worcestershire Wildlife Trust Events Final Thoughts: From Your Local Pest Partner Insects are both marvels of nature and, sometimes, a source of stress in our homes or businesses. At PGM Pest Control, we believe the key is balance — recognising the value of insects, understanding when control is needed, and doing it ethically and effectively. This Insect Week, we invite you to explore, learn, and celebrate — and if you need expert advice, we’re here to help. Got a bug you can’t identify? Want to inspire your kids? Pest problem? Don’t panic. Don’t Google. Just PGM it. Call the PGM Pest Hotline - 01981 540088.

Key takeaway A mild winter means more queen wasps may have survived into spring, increasing the likelihood of nest activity this summer. PGM Pest Control are already seeing above average wasp nest removal call-outs, the early signs of what could be a particularly active wasp season in Herefordshire. Watch for: ✔ Regular wasp flight paths ✔ Activity around rooflines ✔ Nests in sheds, lofts, garages and commercial premises. Listen on BBC Radio Hereford & Worcester As we move into June, the award-winning team at PGM Pest Control — Herefordshire's most trusted BPCA-accredited pest control specialists — are advising both homeowners and businesses across the county to stay vigilant for signs of wasp activity. Nests are developing rapidly right now, and early identification is always the key to easier, safer management Wasp season is well underway. Queen wasps emerged from hibernation earlier in the spring to establish new colonies in lofts, sheds, garages, wall cavities, roof spaces and commercial outbuildings. Queen wasp building a new nest by chewing wood fibres and forming paper-like cells. During June, the first generation of worker wasps becomes active, and colonies begin to expand quickly. What Does 2026's Wasp Season Look Like for Herefordshire? Current observations across the UK pest control sector suggest that 2026 could see higher-than-average wasp activity. A mild winter is likely to have improved queen survival rates, meaning more nests are forming this spring and early summer than in a typical year. For Herefordshire properties — particularly those with roof voids, outbuildings, barns, orchards and agricultural land — the conditions this season are especially favourable for nest establishment. Wasp, Hornet or Bee? Don't Make a Costly Mistake One of the most common calls we receive is from residents and business owners who aren't quite sure what they're dealing with. Correct identification matters — because the approach to treatment is very different. Wasps are the most commonly encountered They have a distinctive narrow waist, smooth body and bright, well-defined yellow and black banding. Unlike bees, a wasp can sting repeatedly without losing its stinger, making a disturbed colony particularly dangerous. Hornets — specifically the European Hornet Hornets are larger than common wasps, with brown and yellow colouring rather than the classic black and yellow. They tend to be less aggressive than wasps when left undisturbed, but their size and venom make stings more severe. The Asian Hornet is an invasive species now occasionally reported in parts of the UK and should be reported to the Non-Native Species Secretariat rather than treated independently. Think you've seen an Asian hornet? Report it here > Bees are generally rounder, fluffier and less aggressive than wasps Honeybees and bumblebees are enormously valuable to the environment — they should never be treated with pesticides. If you suspect you have a honey bee swarm or colony, contact Herefordshire beekeeper's to collect the swarm, rather than a pest controller. Difference between bees vs wasps vs hornets If you're unsure what you're dealing with, don't guess and don't disturb it. Contact PGM Pest Control and we'll help you identify it correctly before any action is taken. The difference between bees, wasps, and hornets > What to Expect Over the Coming Months June — Early Nest Growth Worker wasps begin emerging and nest activity becomes increasingly noticeable. Homeowners and business owners may start to spot regular flight paths to and from rooflines, soffits, air bricks and outbuildings. This is the ideal time to act — nests are still small and far more manageable at this stage. July — Peak Nest Development Colonies grow significantly in size. Wasp numbers increase around homes, gardens, business premises, hospitality venues and retail spaces. For food businesses and those with outdoor customer areas, this is the time to have a professional plan in place. August to September — Highest Nuisance Period This is typically when wasps become most disruptive — and most aggressive. As natural food sources decline, worker wasps are drawn to sugary foods and drinks, outdoor dining areas, waste bins and fallen fruit. For both residential and commercial properties, the risk of stings and customer disruption is at its highest. October — Colony Decline As temperatures fall, colonies naturally die off and nest activity decreases. Only newly mated queens survive the winter, ready to start the cycle again next spring. Why am I still seeing wasps in October? > Why Are Wasps So Aggressive in Late Summer? Many people notice that wasps seem far more bad-tempered in August and September than they do earlier in the year — and there's a clear biological reason for it. Throughout spring and early summer, worker wasps have a clear purpose: feeding larvae back at the nest. The developing grubs produce a sugary secretion that the workers feed on in return, keeping the colony functioning in an orderly way. By late summer, the queen stops laying eggs. The larvae are gone, the secretion dries up, and worker wasps are left with no role and no reliable food source. They become increasingly restless, hungry and prone to defensive behaviour — particularly around anything sweet. This is why wasps in August seem to descend on every cold drink and piece of fruit, and why even minor disturbances near a nest at this time of year can trigger an aggressive response. Understanding this seasonal shift is another reason why early action — before the colony reaches this stage — is always the better approach. Why Herefordshire Properties Are Particularly Vulnerable Herefordshire's unique mix of rural homes, farms, orchards, older buildings and extensive countryside creates ideal nesting conditions for wasps and hornets. Properties with loft voids, barns, outbuildings and roof cavities are especially attractive targets during the warmer months. For commercial businesses — particularly those in hospitality, food retail, leisure and agriculture — a wasp nest on or near the premises isn't just an inconvenience. It's a health and safety risk that needs prompt, professional attention. The message is straightforward: if you operate a food business in Herefordshire and you have wasp activity on your premises, act immediately. Does the Council Treat Wasp Nests? This is one of the most frequently asked questions we hear, particularly from homeowners looking to manage costs. Herefordshire Council does not provide a wasp nest removal service for domestic properties. Their environmental health and pest control teams deal strictly with commercial and business premises only. For Herefordshire residents and businesses looking for a reliable, prompt response with guaranteed results, PGM Pest Control offer a professional wasp nest removal service with fully certified RSPH technicians, comprehensive aftercare advice and the reassurance of BPCA accreditation. During the busiest months, waiting for a council appointment could mean a nest of several thousand wasps rather than a few hundred. Under current UK industry regulations, professional-grade treatments are restricted to certified pest control technicians in order to limit environmental impact If you suspect a nest on your property or premises, always seek qualified professional advice before attempting any treatment yourself. Know the Signs of a Wasp Nest Wasp nest found in BBQ Whether you're a homeowner or managing a business premises, it pays to know what to look for: Regular wasp traffic entering and leaving the same point on a building Increased activity around rooflines, soffits and air bricks Wasps entering sheds, garages, loft spaces or outbuildings A visible papery nest structure Persistent wasp activity concentrated in one specific area What Does a Professional Wasp Treatment Actually Involve? We know that for many people, calling in a pest controller raises a simple question: what actually happens? Here's exactly what to expect when you call PGM Pest Control. 1. Initial Assessment When our pest technician arrives, the first step is to locate and assess the nest — its position, size and accessibility. This allows us to determine the safest and most effective treatment approach. 2. Treatment Application Our technicians apply a professional-grade insecticidal dust or spray directly into or around the nest entrance. This insecticide can be harmful to pets and fish and must not be inhaled, which is why professional application is essential. The product is applied using specialist equipment, with our technicians wearing full protective clothing throughout. 3. Immediate After-Treatment Activity Following treatment, wasps will temporarily become more active as they attempt to defend the nest. It is advisable to keep windows and doors closed until activity subsides — this is usually within 24 hours. 4. Nest Clearance Once the colony has been eliminated, the nest itself can be left in place in most cases — wasps don't return to old nests, so removal is not always necessary (and is an added cost) unless it is causing a structural or cosmetic issue. We will advise you on the best course of action. 5. Aftercare and Re-Treatment Guarantee If a nest remains active after treatment, we will return to re-treat at no additional charge. We also provide practical advice on reducing the likelihood of future nest establishment on your property. The entire process is straightforward, safe and — crucially — far less disruptive than attempting to manage an active nest yourself. RSPH-certified technician demonstrating professional wasp nest treatment using Wasp Pole Pro Expert Advice from PGM's BPCA-Certified Technicians "At this stage of the season, we're seeing nests become increasingly active as worker wasps emerge and colonies expand. Identifying a nest early is far easier — and considerably less costly — than dealing with a fully developed colony later in the summer. We would always advise homeowners and business operators not to attempt to treat active nests themselves. Disturbing a nest can provoke defensive behaviour and significantly increase the risk of stings to you, your family, your staff or your customers." Early Action Always Pays Off A nest identified in June is significantly easier and safer to treat than one discovered in August, when colonies can contain thousands of highly defensive worker wasps. The sooner you act, the simpler and more straightforward the solution Under current industry regulations, professional-grade treatments are restricted to certified pest control technicians in order to limit environmental impact. If you suspect a nest on your property or premises, always seek qualified professional advice before attempting any treatment yourself. Wasp FAQs > How to Prepare and Manage Wasp Nests This Summer Minimise attractants Keep bins tightly sealed, clear away food and sugary debris promptly, and manage fallen fruit in gardens and orchards. Check vulnerable areas early Inspect loft spaces, eaves, sheds and outbuildings regularly throughout June and July. Act at the first sign Don't wait for a nest to grow. Early intervention prevents a colony of up to 5,000 workers from forming later in the season. Get professional support PGM Pest Control offer expert wasp nest identification, treatment and prevention advice for both residential and commercial clients across Herefordshire. For expert wasp nest treatment and prevention advice, contact PGM Pest Control — Herefordshire's largest and most trusted BPCA-accredited pest control specialists on 01981 540088 or email contact@pgmpestcontrol.co.uk Have you noticed more wasps and house flies around lately? This week on What the Fact?, a listener asked Elliott Webb whether insect numbers are higher than usual this summer. Phil Martin from PGM Pest Control Services joins the programme to explain what's driving the increase and what it could mean for homeowners and businesses.

Cockroach Infestations are Rising Recent media reports have highlighted an increase in cockroach infestations across parts of Wales, particularly within Cardiff and other urban centres. While the rise in reported activity is attracting public attention, the pest management implications extend far beyond the headlines. From a professional perspective, the most significant development is not simply an increase in infestation numbers. It is the changing distribution, persistence and complexity of infestations being encountered across Wales and the border counties. As pest management consultants operating throughout Herefordshire and the Welsh Borders, PGM Pest Control have observed a notable increase in cockroach-related investigations and treatment programmes over the last few months. This reflects a wider trend that many experienced technicians within the pest sector predicted. Between January and May 2026, our consultancy recorded a 27% increase in cockroach-related enquiries compared with the same period in 2025 The public perception of cockroaches remains largely unchanged. Infestations are frequently viewed as indicators of poor hygiene or neglect. In reality, modern infestations are increasingly associated with structural vulnerabilities, housing density, property usage patterns and the movement of goods rather than cleanliness alone. Within Herefordshire and Worcestershire, the German cockroach, Blattella germanica, continues to be the most common species associated with urban infestations, exceeding the prevalence of the Oriental cockroach, Blatta orientalis. Its success lies in its ability to exploit the built environment. Service risers, utility penetrations, suspended ceilings, heating infrastructure, ducting and wall voids provide extensive harbourage opportunities that are often inaccessible during routine inspections. This presents a particular challenge within multi-occupancy residential buildings. In many cases, treatment programmes are initiated only after visible activity has been reported by occupants. By this stage, populations are frequently established across multiple harbourage sites and may have dispersed beyond the originating unit. The visible infestation is often only a small component of a much larger hidden population. Recent reporting has understandably focused on Cardiff, where council data and pest control activity indicate a clear upward trend. However, concentrating solely on major urban centres risks overlooking a broader pattern. Across the Welsh Borders, PGM Pest Control are increasingly encountering cockroach activity in locations that historically presented relatively low levels of infestation pressure. Smaller towns, mixed-use developments, converted residential properties and suburban housing stock are all appearing more frequently within investigation data. Several of our recent investigations have involved multi-occupancy residential buildings where infestations had spread through service risers and utility penetrations rather than through direct occupant behaviour. Several factors may be contributing to this shift The continued subdivision of residential properties, increased population mobility, higher occupancy densities and the growing circulation of second-hand appliances all create additional opportunities for introduction and establishment. At the same time, ageing building infrastructure often provides extensive concealed harbourage that allows populations to remain undetected for prolonged periods. For housing providers and local authorities, the implications are significant. Cockroach management should not be viewed solely as a treatment issue. Sustainable control requires an integrated approach encompassing building maintenance, reporting procedures, resident engagement, proofing standards and ongoing monitoring. Where infestations are repeatedly treated without addressing underlying environmental factors, recurrence is often inevitable. There is also a growing need to improve public understanding of infestation dynamics. The assumption that cockroaches are exclusively associated with poor housekeeping can discourage early reporting, delay intervention and ultimately increase the scale and cost of remediation. The recent increase in media attention should therefore be welcomed. However, the conversation must move beyond simple infestation counts. The more important question is why conditions are becoming increasingly favourable for establishment, persistence and spread. From our perspective, the evidence suggests that cockroach management is becoming a more complex challenge for housing providers, environmental health teams and pest professionals across the UK. The organisations that achieve the best outcomes will be those that focus not only on eradication, but also on prevention, monitoring and the structural factors that allow infestations to flourish in the first place. PGM Pest Control continues to monitor cockroach activity across Herefordshire and Worcestershire, providing expert pest management services to residential properties and commercial businesses.

Key Takeaway World Pest Day is observed on June 6. This annual event raises awareness about the important role of pest management in protecting health, food, property, and the environment worldwide. The theme for World Pest Day 2026 is "Defending Health Across Borders: The Global Power of Pest Management". Celebrated annually on June 6, the campaign highlights the unified mission of the pest control industry in protecting public health and safety. Every year on June 6th, the world comes together to observe World Pest Day, a global initiative dedicated to raising awareness about the vital role pest management plays in protecting public health, food security, property, and the environment. In 2026, this day falls on Saturday, June 6, and carries the theme: "Defending Health Across Borders: The Global Power of Pest Management" As the largest family run and award-winning pest control company serving Herefordshire and Worcestershire, PGM Pest Control proudly join this global effort to highlight the importance of responsible, professional pest control. What is World Pest Day? World Pest Day was established in 2017 by the Chinese Pest Control Association in collaboration with international pest management organisations. Its purpose is to increase public, government, and media awareness about the critical role pest control professionals play in safeguarding communities from the threats posed by pests. These threats include disease transmission, property damage, and food loss. Why is World Pest Day Important? Protecting Public Health: Pests such as mosquitos, ticks, rodents, and cockroaches are not just nuisances; they carry and spread serious diseases like Lyme disease, West Nile virus, and foodborne illnesses. Effective pest management reduces these health risks significantly. Ensuring Food Security: Globally, pests destroy between 20% to 40% of crop production annually. Proper pest control practices protects food supplies, reducing hunger and economic losses, especially in vulnerable regions. Preventing Property Damage: Termites and rodents cause billions of pounds in damage every year. Professional pest control protects homes and businesses from costly structural damage. Promoting Environmental Responsibility: Modern pest management increasingly adopts sustainable and eco-friendly methods, such as Integrated Pest Management (IPM), which minimises environmental impact while effectively controlling pests. How PGM Celebrate World Pest Day PGM Pest Control Services is the leading family-run pest control company in our regions, and use World Pest Day to: Educate the Local Community: PGM share knowledge about common pests in Herefordshire and Worcestershire, how to prevent local pest infestations, and educate on the health risks pests pose. Promote Safe and Effective Pest Control: PGM emphasise the importance of hiring licensed, professional BPCA pest controllers who use scientifically backed, environmentally responsible methods. Highlight Our Commitment to the Pest Control Industry: Our award-winning services combine the latest technology, eco-friendly solutions, and expert knowledge to protect your home, family, and business. Support Local Initiatives: We participate in community clean-ups and awareness campaigns to reduce pest habitats and promote healthier neighborhoods. Community outreach > Frequently Asked Questions (FAQs) Q: When is World Pest Day? A: World Pest Day is on June 6th every year. Q: Why should I care about pest control? A: Pests threaten your health by spreading diseases, damage your property, and can cause food contamination. Professional pest control protects you and your loved ones from these risks. Q: What pests are common in Herefordshire and Worcestershire? A: Common pests include rodents (rats and mice), wasps, ants, cockroaches, bed bugs, and flies. Each requires specific control methods to ensure safety and effectiveness. Q: How do professional pest controllers protect the environment? A: By using Integrated Pest Management (IPM) and eco-friendly products, professionals minimise pesticide use and focus on sustainable, targeted interventions. Q: How do I choose the right pest control company? A: Look for a BPCA accredited, experienced company with a strong local reputation, proven results, and a commitment to safe, environmentally responsible practices. As the largest and award-winning company in Herefordshire and Worcestershire, we meet and exceed these standards! Q: Can pest control prevent future infestations? A: Yes. Professional pest management includes inspection, treatment, and ongoing monitoring to reduce the chance of re-infestation. Join Us in Celebrating World Pest Day 2025 On June 6th, take a moment to recognise the critical role pest management professionals play in your safety and wellbeing. Whether you’re a homeowner, business operator, or community member, understanding pests and supporting responsible control measures helps create a safer, healthier environment for all. For expert pest control services in Herefordshire and Worcestershire, trust the region’s largest and most trusted company. Contact PGM Pest Control Services today to learn more about how to protect your home and business year-round. Defending Health Across Borders: The Global Power of Pest Management, we can build a safer world together—one pest-free space at a time. Call us today for help, support and guidance on 01981 540088 or email support contact@pgmpestcontrol.co.uk

If you find a hornet nest, do not disturb it, block it, or try to remove it yourself. Keep a safe distance, keep pets and children away, and keep windows closed if it is nearby. If the nest is in a hazardous location, contact a professional pest controller, or report it via the Asian Hornet Watch app. This week we’re looking at the GOOD, the BAD and the UGLY – Not the Spaghetti Western but the European and Asian Hornets. The Good The Hornet is Mother Nature’s pest controller. They feed on aphids, which makes them a gardener’s dream and the hornet is an important pollinator. Despite their fearsome appearance the hornet isn’t actually an aggressive pest. Hornets are quite shy insects and, away from their nest, it’s very rare to encounter a run-in with a hornet. Hornets are also relatively uncommon. The Bad Hornets are big, much bigger than the common wasp and due to their size and features their appearance can be alarming. They also make a very loud buzzing noise which can be quite frightening, particularly near a hornet nest. Hornets can sting multiple times and, due to the level of venom they carry a single sting can be extremely painful. How to tell a European hornet from an Asian hornet. The Ugly The Asian hornet! Although the Asian hornet doesn’t pose any greater risk to humans than their European cousin, they pose a serious threat to honey bee populations. They cause major damage to honey bee colonies and you know how we LOVE OUR BEES AT PGM PEST CONTROL! It is crucial that any potential sightings are reported so experts can take quick and effective action to eradicate Yellow-Legged Asian Hornets. The best way is to use the 'Asian Hornet Watch' app to record and report any sightings. The app is available for both Apple and Android devices. Photos and videos can also be sent by email to: alertnonnative@ceh.ac.uk Yellow-Legged Asian Hornet Sightings and Incursion Map > Can I Remove a Hornet Nest by Myself? While it is possible to remove a hornet's nest yourself, it is generally recommended to hire a professional pest control service for removal. Attempting to remove a hornet's nest on your own can be dangerous as the hornets will defend their nest if threatened and their stings can be painful and cause swelling. Additionally, a professional pest control service will have the appropriate equipment, knowledge, and experience to safely and effectively remove the nest without causing harm to the hornets or to humans. If you’ve found a hornet’s nest you should call a professional pest controller to give you advice and NEVER APPROACH OR TOUCH OR ATTEMPT TO MOVE A HORNETS’ NEST YOURSELF. If you’ve got a hornet nest and live in Herefordshire or Worcestershire, don’t panic – call PGM Pest Control today on 01981 540088. We’ll get rid of hornets for you, treat hornets’ nests and destroy and remove hornets’ nests for you. And we don’t just stop at tackling hornets’ nests – give us a call if you’ve got a wasp problem or any other pest problem for that matter!

The presence of pests in any hospitality setting—whether a pub, bar, cafe, restaurant, takeaway, or similar business—can have a significant impact on your reputation and customer confidence. Hospitality venues have a responsibility to provide a safe, clean, and hygienic environment for customers, employees, contractors, and visitors. Pests such as rats, mice, flies, cockroaches, and nuisance birds present a serious risk to food safety and hygiene, particularly in food preparation, storage, and service areas. Their presence can lead to contamination, damage to stock and property, and potential breaches of food safety regulations. A professional pest management programme helps safeguard your premises, products, and reputation by preventing infestations and addressing risks before they become serious issues. Effective pest control supports the delivery of high-quality food and service, while helping your business maintain the highest standards of hygiene, meet audit and compliance requirements, and protect both your brand and customer trust. External Pest Risks for Restaurants, Bars, Pubs and Cafes in Herefordshire and Worcestershire Hospitality businesses throughout Herefordshire and Worcestershire face significant pest pressure externally due to the counties’ mix of urban centres, market towns, rivers, farmland and tourism. External infestations often originate around waste storage areas, delivery points and outdoor customer spaces before spreading indoors. Rodents Brown rats and house mice are common throughout both counties, particularly around Worcester, Hereford, Kidderminster, Redditch, Malvern and Leominster. Overflowing bins, grease residues, food spillages and nearby watercourses create ideal feeding opportunities. Rats frequently burrow beneath bin stores, while mice exploit gaps around doors and service entries. Rodent control > Flies House flies, blowflies and cluster flies are attracted to food waste, recycling containers and drainage systems. Increased activity is typically seen from spring through autumn, especially around rear service yards and outdoor dining areas. Fly control > Wasps Warm weather encourages wasp colonies to establish in wall cavities, roof spaces and external canopies. Beer gardens, terraces and outdoor seating areas attract wasps seeking sugary drinks and food debris, creating nuisance and safety concerns for customers. Wasp nest removal > Birds Pigeons and gulls are a common issue around town centres and commercial premises. Nesting and roosting above entrances, signs and outdoor seating areas can lead to fouling, contamination and damage to building surfaces. Bird management > Stored Product Insects from Deliveries Infested food deliveries may introduce pests such as grain beetles and moths before stock reaches internal storage areas. Pallets and packaging stored externally can harbour insect activity. Insect control > Seasonal Increases Warmer summers and milder winters across Herefordshire and Worcestershire are extending breeding periods for many pests, resulting in prolonged activity and increased infestation risks throughout the year. Image showing External Pest Risks for Restaurants, Bars, Pubs and Cafes Internal Pest Risks for Restaurants, Bars, Pubs and Cafés in Herefordshire and Worcestershire Once pests gain access to a hospitality premises, warm temperatures, constant food availability and hidden harbourage areas allow infestations to develop rapidly. Internal pest activity presents serious risks to food hygiene, customer safety and compliance with food safety regulations. Mice House mice can enter through gaps as small as 6mm and often inhabit kitchens, false ceilings, wall voids and storage rooms. They contaminate food preparation areas with droppings, urine and hair, and can damage electrical wiring and insulation. Mouse control > Rats Although less commonly seen indoors than mice, rats may enter basements, cellars and stockrooms through damaged drains and structural defects. Their presence poses significant contamination and reputational risks. Rodent control > Cockroaches German cockroaches are among the most serious pests affecting hospitality premises. They thrive in warm kitchens, behind refrigeration units, under dishwashers and around drains. Cockroaches spread bacteria and contaminate food-contact surfaces, making them a major concern during Environmental Health inspections. Cockroach control > Flies Fruit flies, drain flies and phorid flies breed within organic matter, spillages and drainage systems. Bars, cafés and restaurants with syrup residues, beer lines and poorly maintained drains are particularly vulnerable. Even small infestations can quickly multiply and affect customer-facing areas. Electric Fly Units > Stored Product Insects Weevils, flour beetles, grain moths and other stored product insects infest dry ingredients including flour, cereals, rice, pasta, spices and nuts. These pests may arrive with incoming stock and spread throughout storage areas if rotation procedures are inadequate. Ants Black garden ants commonly enter kitchens and food preparation areas during spring and summer. They are attracted to sugary residues, drink spillages and food waste, often establishing trails through cracks and gaps in flooring and walls. Drain Pests Drain flies and phorid flies thrive within organic build-up inside sinks, floor drains and grease traps. Persistent activity often indicates sanitation issues or underlying drainage defects. Fabric and Paper Pests Silverfish and booklice are attracted to humid conditions and can inhabit storerooms, washrooms and cellar areas. Although they pose minimal health risks, they indicate excessive moisture levels and poor ventilation. Silverfish control > Image showing Internal Pest Risks in Kitchen for Restaurants, Bars, Pubs and Cafes Hidden Harbourage Areas Many hospitality premises across Herefordshire and Worcestershire occupy older buildings with numerous voids, suspended ceilings, ducting and service channels. These concealed spaces provide ideal nesting and breeding sites for rodents and insects, allowing infestations to remain undetected until they become established. Food Safety and Reputation Risks Internal pest activity can result in: Food contamination. Failed food hygiene inspections. Enforcement action from Environmental Health Officers. Product loss and stock disposal. Temporary closure of the premises. Negative online reviews and reputational damage. Loss of customer confidence. Risks to staff and public health. For restaurants, bars, pubs and cafes throughout Herefordshire and Worcestershire, proactive pest prevention, regular inspections and early intervention are essential to minimise both external invasion pressures and internal infestation risks. Early detection and proactive pest management are essential to preventing infestations, protecting your reputation, and maintaining the high standards expected by customers, auditors, and environmental health officers. PGM Pest Control helps hospitality businesses across Herefordshire and Worcestershire identify pest risks before they become costly problems, ensuring your premises remain compliant, protected, and audit-ready. Call today for expert help, advice and support on 01981 540088 or email contact@pgmpestcontrol.co.uk