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🔍  Quick Navigation To help you find what matters most, we’ve added links below that jump straight to each section. What are Cluster Flies? What Do Cluster Flies Look Like? Seasonality of Cluster Flies How Do Cluster Flies Differ from Other Types of Flies? Health Concerns with Cluster Flies Signs of a Cluster Fly Infestation How To Get Rid of Cluster Flies FAQs Cluster flies are a common pest problem for homeowners and businesses. These flies are not only a nuisance, but they can also cause damage to the structure of a building if left untreated. In this blog post, we will be discussing everything you need to know about cluster flies, including their behaviour, life cycle, and how to prevent and control infestations in your home and business. What are cluster flies? Cluster flies are a type of fly that typically enters homes and buildings in large numbers during the autumn, seeking a warm place to spend the winter. Image credit: Wikipedia What do cluster flies look like? Cluster flies are typically larger and slower moving than other common house flies. They have a characteristic golden or yellowish-brown colour and are often mistaken for the common house fly. However, cluster flies are found in numbers in lofts or the upper levels of homes or buildings, whereas house flies are more commonly found in kitchens and living areas. Seasonality of cluster flies Cluster flies are more prevalent during certain times of the year, typically from late summer to early autumn and again in early Spring. This is because the adult flies are looking for a warm place to spend the winter, and your home is the perfect place for them. They then re-emerge in the Spring to lay their eggs. During these months, it's important to be extra vigilant about inspecting your home for signs of infestation and taking preventative measures to keep the flies out. How do cluster flies differ from other types of flies? Cluster flies are larger , around 8mm, and slower-moving than common house flies and have a distinct pattern of yellowish , golden hairs on their thorax. Cluster flies belong to the genus Pollenia, which is part of the Polleniidae family Cluster flies get their name because they tend to gather in large numbers , or “clusters”, especially when they enter buildings to hibernate during the colder months , often entering homes and buildings in large numbers during the autumn. Unlike house flies, they do not breed or feed indoors and are not considered a health hazard. What are the identifying characteristics of cluster flies? Cluster flies are larger than the common house fly, measuring about 8-10 mm in length. They are typically dark grey in colour and have a distinct pattern of golden hairs on their thorax. Their wings are held flat over their backs and their bodies are slightly rounded. They tend to move in a slow, lazy manner How Do Cluster Flies Reproduce and Spread? Cluster flies have a life cycle that typically lasts for about a month. The adults lay their eggs in soil, the larvae then hatch and feed on earthworms. After several weeks, the larvae pupate and emerge as adult flies. Once matured the adults will seek out warm, protected areas to spend the winter, often congregating in large numbers in lofts and wall voids of homes and buildings. How do cluster flies impact humans and the environment? Cluster flies are not considered a health hazard as they don't breed or feed indoors. However, they can be a nuisance when they gather in large numbers in homes and buildings . They do not damage structures or property , but their presence can be a source of annoyance for homeowners. They don't transmit any diseases to human or animals, it is also not considered harmful to the environment. Health concerns While cluster flies do not pose a direct health risk to humans or pets, they can cause allergic reactions in some individuals. The flies tend to release a musty odor which can be a source of allergies, breathing problems, and headaches. To minimise exposure, you should try to keep windows and doors closed, and use air purifiers or air fresheners to neutralise the smell Additionally, if you are experiencing any symptoms that you suspect may be related to a cluster fly infestation, you should consult with a doctor or an allergist. How do cluster flies infest properties? Cluster flies typically enter homes and buildings through small cracks or openings, such as around windows and doors. They are attracted to warm, protected areas, such as lots, wall cavities and chimneys, which provide a safe place for them to spend the winter. Once inside, they can become a major nuisance as they buzz around and can leave a strong musty smell. Signs of a cluster fly infestation The most obvious sign of a cluster fly infestation is the presence of the flies themselves . They may be found in large numbers, especially in the upper levels of the home. In addition, you may notice a musty smell in the affected areas. If you notice any of these signs, it's important to take immediate action to prevent further infestation escalating. They can also leave stains on your property and when the die in numbers can be very unsightly and some people may find this distressing. What are the common methods for controlling and preventing cluster fly infestations? Preventing a cluster fly infestation in the first place is the best way to control them. Preventing cluster flies from entering the home can be done by sealing entry points such as cracks and gaps around windows and doors and installing screens on vents and chimneys. Once inside, the flies can be vacuumed or trapped, and pesticides can be used as a last resort. Keeping windows closed during the autumn when cluster flies are most active can also help prevent infestations . How to get rid of cluster flies Cluster flies can be removed from the home by vacuuming or trapping them. Chemical treatments can also be used as a last resort, but it's important to consult a professional, qualified pest controller such as PGM & Son Cluster Fly Control for advice and assistance. Professional Pest Control for Cluster Flies While there are many DIY control methods available, it is more appropriate to consult a professional pest control service. For example ; if an infestation is severe, or if you are unable to locate the point of entry, a professional pest control company can be helpful. Pest Control companies have the experience and specialised equipment needed to effectively identify and eliminate cluster fly infestations. They may also be able to provide follow-up services to help you to minimise the risk of an infestation returning. It's important to note that there are also many companies that offer "green" or "organic" pest control options that are less harmful to the environment. That said, cluster flies do usually return to the same location year on year so even if you eliminate your cluster fly problem one year you are likely to experience an issue in future years. One way to resolve this is to engage a local professional pest control service to provide an annual cluster fly service for you. Summary Cluster flies can be a major nuisance for homeowners across Herefordshire  and Worcestershire in particular, as this is a rural county and cluster flies are more prevalent in rural locations, but with the right knowledge and preventative measures they can be effectively controlled. Remember to seal cracks and openings around windows and doors and ensuring that screens are well maintained. With the right approach, you can keep your home free from cluster flies. Engaging early with PGM & Son Pest Control can provide peace of mind that your cluster fly infestation will be handled quickly, efficiently, and safely. Integrated pest management is more than pesticides. You need to combine biological, cultural, physical and chemical tools to deal with an infestation. Too often, we see botched DIY pest control attempts that result in even larger infestations. We’ve seen amateurs cause serious harm through the incorrect use of chemicals - not only to British wildlife and domestic pets but to themselves and their families .

Key Takeaways Climate change affects pest behaviour, distribution, and population growth New pests like the Asian Hornet are expanding their range in the UK Increased pest activity threatens agriculture, food security, and public health Effective pest management requires research, innovation, and community involvement PGM & Son Pest Control is dedicated to sustainable, adaptive pest control solutions   Climate change is influencing pest behaviour and distribution globally, including in the UK. Understanding these changes is essential for effective pest management. At PGM & Son Pest Control, we aim to stay ahead of these evolving threats and protect your home and business environment. Climate Change and Pest Behaviour Rising temperatures and milder winters are affecting pest behaviour: Extended Activity Pests like insects and rodents are active for longer periods. Homeowners may notice an increase in the presence of ants, spiders, and cockroaches indoors as they seek food and shelter year-round. Businesses, particularly those in the food industry, may experience more frequent pest sightings, affecting hygiene standards and customer satisfaction. Survival Rates: Milder winters allow more pests to survive and reproduce. This means a higher number of pests like rats and mice making their way into homes and commercial properties, looking for warm places to nest. Increased rodent populations can cause significant damage to property and pose significant health risks. Breeding Cycles: Changes in climate can lead to more frequent breeding, increasing pest populations. Mosquitoes, for example, can reproduce more rapidly in warmer conditions, potentially increasing the risk of mosquito-borne diseases. Homeowners with gardens or outdoor spaces may see a rise in mosquito activity, while businesses with outdoor seating areas could find it challenging to keep these pests at bay. Climate change is expected to increase the prevalence and activity of various pests in the UK. Pests at Risk of Increasing with Climate Change Here are some specific pests likely to become more problematic due to changing climate conditions: Asian Hornet Expansion : The Asian Hornet, an invasive species, is expanding its range in the UK due to warmer temperatures. This pest poses a significant threat to local bee populations, which are crucial for pollination. Beekeepers and gardeners should be particularly vigilant. Impact : The Asian Hornet can disrupt ecosystems and cause painful stings to humans, making it a concern for both rural and urban areas. Mosquitoes Increased Activity : Warmer temperatures and wetter conditions create ideal breeding grounds for mosquitoes. This can lead to a rise in mosquito populations, especially in areas with standing water. Health Risks : Mosquitoes are vectors for diseases such as West Nile Virus and, potentially, malaria. The increased mosquito activity could pose new public health challenges. Ticks Extended Range : Milder winters and warmer temperatures allow ticks to thrive and expand their range. They are more likely to be found in gardens, parks, and woodland areas. Disease Transmission : Ticks are known carriers of Lyme disease, which can have serious health implications. Increased tick populations raise the risk of this disease spreading to humans and pets. Rats and Mice Higher Survival Rates : Milder winters contribute to higher survival rates for rodents like rats and mice. These pests can reproduce quickly, leading to larger populations. Property Damage : Rodents can cause significant damage to homes and businesses by gnawing on electrical wires, insulation, and food supplies. They also pose health risks through their droppings and potential to carry diseases. Ants Increased Infestations : Warmer weather can lead to more frequent and larger ant infestations. Species such as the Pharaoh ant, which thrive in warmer conditions, may become more common. Indoor Problems : Ants seeking food and water can invade homes and businesses, becoming a nuisance and potentially contaminating food sources. Wasps Longer Seasons : Warmer temperatures can extend the wasp season, leading to larger colonies and more frequent encounters with humans. Aggression : Wasps become more aggressive in late summer and autumn, increasing the likelihood of stings, which can be dangerous for those allergic. Spiders Increased Activity : Spiders, particularly those that prefer warmer climates, may become more common indoors as they seek shelter and prey. Health Concerns : While most UK spiders are harmless, the presence of more spiders can be unsettling for many people. Geographical Shifts in Pest Populations Climate change is causing pests to move into new regions: New Areas: Pests such as the Asian Hornet are expanding their range in the UK. These hornets pose a threat to local bee populations, which are crucial for pollination. Gardeners and farmers might see a decrease in crop yields due to reduced pollination. Asian Hornets can also be a nuisance and danger to humans due to their painful stings. Invasive Species: Warmer climates may introduce new, invasive species, threatening local ecosystems. Species like the Oak Processionary Moth can defoliate trees, impacting forestry and landscape businesses. Invasive pests can also disrupt local wildlife, leading to a loss of biodiversity and changes in the ecosystem balance. Impact on Agriculture and Food Security Climate change affects crops and food security by: Increased Pests Warmer temperatures favour crop pests, leading to more infestations. Farmers might struggle with pests like aphids, which can damage a wide range of crops. Increased pest pressure can lead to higher costs for pest control and lower crop yields. Vulnerable Crops Crops stressed by climate conditions are more susceptible to pests. Drought-stressed plants, for example, are more likely to be infested by pests like spider mites. This increased vulnerability can result in significant economic losses for farmers and higher prices for consumers. Food Production Higher pest activity can reduce crop yields and affect food supply. This can have a cascading effect on the entire food production chain, impacting food manufacturers, retailers, and ultimately consumers. Businesses involved in food storage and distribution must also deal with increased pest pressure, requiring more stringent integrated pest management (IPM) practices. Health Risks and Human Diseases Pest-related diseases are also a concern: Vector-Borne Diseases Changes in climate can increase the spread of diseases like Lyme disease, carried by ticks, and potentially malaria, carried by mosquitoes. Warmer, wetter conditions can extend the breeding season for these vectors, increasing the risk of disease transmission. Homeowners and businesses alike must be vigilant in preventing standing water where mosquitoes breed and managing vegetation where ticks thrive. It’s important to always check your pets and farm animals for ticks. Public Health New or more prevalent diseases can strain healthcare systems. Increased cases of vector-borne diseases can lead to higher healthcare costs and greater demand for medical services. Businesses, particularly those with outdoor operations or those that employ outdoor workers, need to be aware of these risks and take preventive measures to protect their employees and customers. Challenges for Pest Control Professionals Managing pests is becoming more complex: Resistance Pests are developing resistance to traditional pesticides. This means that methods that were once effective may no longer work, necessitating the development of new pest control strategies. Businesses involved in pest control must continually adapt to these changes, investing in research and development of new solutions. Adaptation Traditional methods may not be effective under changing climate conditions. For example, warmer winters may reduce the effectiveness of certain pest control methods that rely on cold weather to suppress pest populations. Homeowners and businesses need to be open to trying new approaches and technologies in pest management. Innovation New, climate-resilient pest control methods are needed. This includes exploring biological control options, such as introducing natural predators or using environmentally friendly pesticides. PGM & Son Pest Control is committed to staying at the forefront of these innovations to provide effective and sustainable pest control solutions. Adaptation and Mitigation Strategies To address these challenges, we need: Research and Monitoring Ongoing research to track pest behaviour and develop new control methods. Monitoring pest populations and their movements helps anticipate and respond to outbreaks more effectively. This proactive approach is essential for both preventing infestations and minimizing their impact when they occur. Integrated Pest Management (IPM) Combining biological, cultural, and chemical tools for sustainable pest control. IPM focuses on long-term prevention and uses a combination of techniques to manage pest populations with minimal environmental impact. PGM & Son Pest Control integrates IPM principles to provide comprehensive and effective pest management services. Community and Policy Implications Effective pest management requires: Community Awareness Educating the public about pest prevention and control. Community involvement is critical for successful pest management. Homeowners and business owners should be informed about best practices for preventing infestations and the importance of reporting pest sightings, especially Asian Hornets. Government Policies Supporting research, regulation, and sustainable practices. Policies that encourage the use of environmentally friendly pest control methods and fund research into new technologies are essential. Government initiatives can also support public health campaigns and infrastructure improvements to reduce pest-related risks. Collaboration Working together with scientists, policymakers, and pest control professionals. Collaborative efforts ensure that pest management strategies are informed by the latest research and best practices. By working together, we can develop and implement more effective and sustainable solutions to the challenges posed by climate change. Conclusion In summary, climate change significantly impacts pest behaviour, geographical distribution, agriculture, food security, and public health. These changes present unique challenges for traditional pest control methods, highlighting the need for innovative, adaptive approaches. Understanding these shifts is crucial for effective pest management, which relies on continuous research, community involvement, and robust policies. At PGM & Son Pest Control, our goal is to stay ahead of these evolving threats by embracing integrated pest management (IPM) , investing in climate-resilient solutions, and fostering collaboration among policymakers, and pest control professionals. We are committed to making green pest control more sustainable and effective in the face of climate change. Join us in our mission to #makepestcontrolgreenagain by supporting continued research, innovation, and collaborative efforts. Together, we can protect our communities, agricu lture, and environment from the growing challenges posed by climate change. For more information or assistance with pest control consultancy services, please call 01981 540088 or email contact@pgmpestcontrol.co.uk

🔍 Quick Navigation To help you find what matters most, we’ve added links below that jump straight to each section. What are Thunder Flies Thrips Biology & Lifecycle Monitoring & Identification of Thrips DIY Thrips Monitoring Checklist Climate Change & Environmental Considerations FAQs This week we’re taking a look at the commonly called “ Thunder Fly ” . These tiny insects are actually called Thrips and are black in colour and narrow with hairy wings measuring around 1.5mm. Thunder Flies Thrips are largely an agricultural pest which is why Herefordshire and Worcestershire residents often report problems with Thunder Flies as our rural county has vast amounts of fields and agricultural properties. So how do these insects cause problems in residential properties and business premises? Well, they have been known to collect in significant numbers inside smoke detectors and this can trigger fire alarms to go off. Thrips feed on plant sap and on hot and humid days they congregate on window sills in large numbers. With climatic changes, these insects become more of a problem and can get into clothing and hair. This is largely a nuisance pest however and a small thrip infestation can normally be dealt with easily by the householder simply removing them from the property. However, a significant infestation of thunder flies would better be solved by a professional pest controller who has access to professional treatments to solve pest problems. Thrips Biology & Lifecycle Understanding how thrips develop is key to stopping infestations before they bloom. Egg-Laying Habits & Host Preference Thrips lay eggs inside leaf tissue or within flower buds, making detection tricky. Preferred hosts include tomatoes, cucumbers, chrysanthemums, and fuchsias, especially in warm, protected environments. Eggs hatch in 2–7 days, depending on temperature. Nymph Stages & Development Timeline Nymphs go through 2 instars (growth stages) before dropping into soil or leaf litter to pupate. They resemble adults but lack wings—often pale yellow or green. Total lifecycle from egg to adult takes 7–14 days in summer, faster in warm, dry conditions. Seasonal Activity in the UK Peak thrips activity typically spans May to September, with spikes during prolonged dry spells. Warm greenhouses , conservatories, and polytunnels can sustain populations year-round. Early symptoms (leaf silvering, flower damage) often appear mid-May. Thrips thrive when summer skies stay dry! Overwintering Behaviour & Survival Thrips overwinter in soil, mulch, leaf litter, or tucked within greenhouse structures. Some species can survive in unheated indoor environments, re-emerging with spring warmth. Cleaning up plant debris and controlling indoor conditions helps interrupt their cycle. Monitoring & Identification of Thrips Early detection is the key to managing thrips before damage spreads. Here's how to keep an eye on these elusive pests: Colour Traps & Visual Tools Sticky Traps : Hang yellow or blue traps near susceptible plants. Yellow is great for general attraction; blue is especially effective for Western Flower Thrips. Magnification Aids : Use a pocket magnifier or loupe (x10–x15) to inspect undersides of leaves, buds, and flower crevices where thrips often hide. Behavioural Cues Erratic Movement : Unlike aphids or mites, thrips twitch and scuttle rapidly when disturbed. Hiding in Blooms : Pay close attention to tightly packed petals—thrips love to burrow inside flowering heads. Silvering & Flecking : These visual symptoms often precede visible insect presence—consider them an early red flag. DIY Thrips Monitoring Checklist For weekly use during the growing season (May–Sept): Check underside of leaves using magnifier Inspect flower buds and blooms for hidden thrips Note silvering, flecking, distorted growth Replace sticky traps every 1–2 weeks Record sightings and symptom locations Isolate any suspicious plants for further monitoring Pest Pro Tip: Turn this checklist into a laminated card or downloadable PDF for greenhouse or allotment use. Climate Change & Environmental Considerations Thrips may be tiny, but their behaviour is shaped by global shifts. Climate Impact on Thrips Populations Hotter summers and prolonged dry spells accelerate thrips breeding cycles and spread. Warmer winters mean fewer die-offs, allowing populations to rebound more aggressively in spring. Greenhouses and indoor plant areas are particularly vulnerable during extreme heat events. How climate change will effect pests and diseases ↗ If you’ve noticed more thrips year-on-year…you’re not imagining it Eco-Friendly Alternatives to Chemical Control Use biological predators like Orius insidiosus (minute pirate bug) or Amblyseius cucumeris (predatory mite). Spray neem oil, insecticidal soap, or homemade garlic-chilli sprays to deter feeding. Companion planting (e.g. basil near tomato) can confuse or repel thrips naturally. Growers are shifting toward IPM strategies that blend natural controls with observation. Neonicotinoid Risks to Pollinators Common thrips-targeting insecticides like acetamiprid and imidacloprid (neonics) pose risks to bees, hoverflies, and butterflies. Residues can accumulate in nectar and pollen, affecting non-target insects. The UK restricts some neonics under pollinator protection schemes—but vigilance is key. Be kind to pollinators—choose selective, low-toxicity treatments Reasons why people should hire a pest control company to get rid of thrips Expertise Pest control companies, like us, have trained professionals who have the knowledge and experience to effectively identify and control thrips infestations. A qualified pest controller will be able to determine the severity of the infestation, the type of thrips present and develop a plan to address the infestation. Safety Pest control companies use professional-grade pesticides and equipment that are not available to the general public. These products are specially formulated to target specific pests and are applied by trained professionals who know how to handle them safely. Efficiency Registered pest control companies have access to a wide range of tools and techniques to quickly and effectively eliminate thrips infestations. They may use different type of pesticides, integrate pest management techniques, and use equipment that is specifically designed for thrips control. Cost-effective Hiring a pest control company can save you money in the long run. They will be able to quickly and effectively eliminate the infestation, reducing the need for repeated treatments and minimising crop damage. Monitoring: A pest control company will also monitor the infestation and will advise further on how to prevent future infestations. They may also provide an ongoing preventative service to ensure that thrips populations do not reach damaging levels again. To find a verified professional through the British Pest Control Association (BPCA), you can use their official online search tools. Choosing a BPCA member ensures the technician is trained, insured, and audited against industry standard, find a local pest controller near me ↗ Frequently Asked Questions about Thrips What do thrips look like? Thrips are tiny, slender insects that can range in color from yellow to black. They have fringed wings and are usually less than 2 mm in length. What do thrips eat? Thrips feed on plant tissues, including leaves, flowers, and fruits. They use their sharp, needle-like mouthparts to pierce the surface of the plant and suck out the sap. How do thrips damage plants? Thrips can cause a variety of problems for plants, including discoloration, distorted growth, and reduced yields. They can also act as vectors for plant diseases. How do thrips reproduce? Thrips reproduce sexually, with females laying eggs on or in the plant tissue. The eggs hatch into tiny, wingless nymphs that resemble adults. Are thrips dangerous to humans or pets? Thrips are not dangerous to humans or pets, but they can cause an allergic reaction in some people. Summary Hiring a professional qualified pest control company  to get rid of thrips can provide peace of mind and save time and money in the long run. They can help to protect your plants and crops, prevent damage, and ensure that your farm or garden remains productive. A trained commercial pest control  professional will have the technical knowledge and access to a range of professional use products and equipment which are not available to the public. Looking for a Greener Solution? Combat thrips with confidence—and conscience. At PGM Pest Control, we champion Integrated Pest Management (IPM) strategies that blend science, sustainability, and peace of mind. Eco-friendly pest control services target thrips without harming pollinators or delicate garden ecosystems. What We Offer : Use of natural predators like Orius insidiosus and Amblyseius cucumeris. Low-toxicity treatments and selective biopesticides. Tailored monitoring pest plans. Ongoing support to manage pests throughout the growing season. Whether you're a hobbyist or commercial grower, our green approach helps your plants thrive—while keeping ecosystems safe. 👉 Explore our Green IPM Services Call PGM & Son on 01981 540088 or email us, contact@pgmpestcontrol.co.uk or use the AI pest support on our website for help and guidance.

🔍 Quick Navigation To help you find what matters most, we’ve added links below that jump straight t o each section. What are Bird Mites Where do Bird Mites live? Can Bird Mites Live on Humans or Pets? How To Know If You Have a Bird Mite Problem Bird Mite Control Steps F AQs Help, Support and Guidance What are Bird Mites Bird mites’ is a collective term for a number of different types of mites that are parasites of different bird species such as pigeons, sparrows, and poultry. Identifying a Bird Mite They are tiny little arachnids relative to ticks and spiders. These avian mites can be found in low numbers, close to birds, their nests, and poultry houses, but, if the conditions are favourable, their colony can grow to thousands. Bird mites feed on the blood, skin, and keratin of birds If these hosts are not present, mites can ingress into properties in search for food where they can bite humans and pets such as dogs and cats. Where do Bird Mites live? The conditions for bird mites are warm and moist conditions. They usually live in close proximity to pigeon or other bird nesting areas. This is why they are often found in upstairs in properties where nests are present in attic spaces or roof spaces. They will travel distances to find food if a nest doesn’t provide them with the food they need. Inside properties, pigeon mites usually gravitate towards the windows and ceilings and loft spaces. Once inside, mites will burrow into fabric material, cracks, and crevices to lay their eggs. Can Bird Mites Live on Humans or Pets? Bird mites are adaptable and can infest a variety of mammals such as dogs, cats, mice, rats, and other domestic animals. Regularly check your pets for parasites Even if there are no nests nearby mites can travel on other animals into homes and businesses. If there are no animal hosts available the bird mite will bite humans although usually, the insect can’t survive on human blood alone. Bird mites require a host to survive, so they will usually die within three weeks if they do not find one. Because of their tiny size, mites are extremely difficult to identify and very difficult to eradicate / control. How To Know If You Have a Bird Mite Problem? If you suspect a bird mite infestation, it is crucial to identify and eliminate the source, such as removing bird nests and thoroughly cleaning affected areas. Consulting a pest control professional may also be necessary to effectively manage the infestation. Bites The best way is to rule out other potential sources of bites. For example fleas and bed bugs . If you’ve ruled those out along with mosquitos then you may have a bird mite problem. Crawling sensation If you sense a crawling sensation at night this could be a sign, as bird mites tend to feed at night. Rule out similar causes As mentioned above, try and rule out other potential more common sources such as fleas or bed bugs. Environment clues Check the humidity levels in your home as high humidity is an ideal condition for bird mites. Bird activity nearby The most obvious clue are nests. If you have found nests and you’ve got bites, the chances of you having a mite issue are increased. The best wa y to get rid of bird mites is a professional removal and insecticide treatment of the bird nest and a clean-up of the area with a biocide, which can be done by a qualified pest controller. Bird Mite Control Steps Professional services generally follow these steps to control bird mites: Locate and Remove Nests : The primary source of infestation (usually old nests in chimneys, eaves, or vents) is identified and removed. Insecticide Application : Specialised insecticides (e.g., Sterifab) are applied to infested areas to kill mites. Sanitisation : The area is cleaned to remove any remaining mites or debris. Proofing : Preventative measures are installed to prevent birds from nesting there again (e.g., netting, spikes, sealing gaps).   Important Considerations Lifecycle: Bird mites require a bird host to survive, but they can bite humans and pets when the host leaves. Timing: Infestations often spike in late spring and summer when baby birds leave their nests. Identification: While they cause intense itching, they generally do not survive for long on human blood alone. Treatment: While waiting for professional help, affected areas can be cleaned with soap and water, and anti-itch creams can be used. Bird Mite Frequently Asked Questions What are bird mites, and how do they affect humans in the UK? Bird mites are tiny parasitic arthropods that primarily infest birds but can also bite humans. In the UK, bird mites can be problematic when they enter homes from bird nests or infested buildings, causing itchy bites and skin irritations in humans. How can I identify bird mite infestations in the UK? Identifying bird mite infestations typically involves observing the presence of mites, which are barely visible to the naked eye, but may appear as tiny moving dots on surfaces or skin. Additionally, if you've recently had bird nests near your home or notice increased biting sensations, it could indicate a possible bird mite infestation. How can I prevent bird mite infestations in the UK? To prevent bird mite infestations, it's essential to take measures such as securing and blocking access to bird nests, sealing any cracks or openings that birds can use to enter your home, and regularly cleaning and maintaining your property to deter bird activity. How can I eliminate bird mites from my home in the UK? Eliminating bird mites from yo ur home in the UK may require professional pest control assistance. They  can employ methods such as insecticide treatments, vacuuming, steam cleaning, and targeted bird nest removal to eradicate the mites and prevent future infestations. It is crucial to address both the mites and their source, such as bird nests or infested areas, to ensure effective elimination. Can bird mites transmit diseases to humans in the UK? Bird mites in the UK are primarily considered a nuisance pest rather than disease vectors. While their bites can cause irritation and discomfort, they are generally not known to transmit diseases to humans. Are bird mites only active during certain seasons in the UK? Bird mites can be active throughout the year in the UK, but their activity levels may vary depending on the availability of bird nests or suitable hosts. However, it's worth noting that bird mite infestations may become more apparent in the spring and summer when bird breeding and nesting activity increase. Can bird mites infest indoor pet birds in the UK? Yes, bird mites can infest indoor pet birds in the UK. If your pet bird has been in contact with wild birds, or if there is an infestation in your home, there is a risk of bird mites transferring to your pet bird. It's important to regularly inspect and clean the bird's living area, including cages, perches, and toys, and seek veterinary assistance if you suspect a bird mite infestation in your pet bird. Do bird mites disappear on their own? Yes, bird mites generally disappear on their own, usually within 2 to 3 weeks , because they cannot survive or reproduce long-term on human blood. Once the primary host (birds) leaves the nest or dies, the mites will starve, although they may bite humans and pets, causing irritation. Summary If you think you may have a bird mite infestation, look for signs such as unexplained bites, a crawling sensation on your skin (especially at night), high humidity in your home, and the presence of bird nests nearby. Another helpful tip is to discuss pest prevention  with your local pest controller. Consult with a local pest control professional For specific information and guidance related to bird mite issues in your region of the UK, consult with a pest professional as local conditions and regulations may vary. To find a verified professional through the British Pest Control Association (BPCA), you can use their official online search tools. Choosing a BPCA member ensures the technician is trained, insured, and audited against industry standard, find a local pest controller near me ↗ If you are in Herefordshire or Worcestershire and have problems with Pigeons, Sparrows, Seagulls, Starlings, Crows or Geese? Call our advanced bird control professionals for effective products designed to solve the toughest bird problems. Call us today on 01981 540088 or email contact@pgmpestcontrol.co.uk  for help, support and guidance or learn more about our Bird Mite Control Treatment process.

Quick Navigation Why Responsible Pest Control Matters for Homes & Businesses Adhering to the CRRU Code of Best Practice Latest CRRU UK Code of Best Practice Environmental Protection and Wildlife Care Expert Technicians: CRRU Certified and Professionally Trained Integrated Pest Management (IPM) Safe Rodenticide Use and Compliance 🎧 Prefer to listen? Here’s the audio version of this article. At PGM and Son pest control services, we proudly serve the homes and businesses in all local towns and villages across counties of Herefordshire and Worcestershire with award-winning pest control services. Beyond simply managing pests, we are fully committed to the highest standards of environmental care and safety, strictly following the UK’s Campaign for Responsible Rodenticide Use (CRRU) Code of Best Practice . CRRU promotes responsible use through a seven point Code of Practice Why Responsible Pest Control Matters for Homes & Businesses Rodents pose considerable risks to health, food safety, and property. However, using rodenticides without care can harm pets, wildlife, and the wider environment. That’s why responsible pest control is essential—not only to effectively manage pests but to protect the delicate ecosystems unique to our region. Since 1 January 2025, legislation aligned with CRRU requires that second-generation anticoagulant rodenticides (SGARs) cannot be used in open areas away from buildings. We have fully adopted these regulations, ensuring safer, more targeted treatments that minimise risks to non-target wildlife such as barn owls and foxes. New mandatory certification requirements for professional rodenticide purchase came into force January 1, 2026 across England, Scotland, Wales, and Northern Ireland. Complete Guide to UK CRRU Rodenticide Regulations 2026 ↗ Adhering to the CRRU Code of Best Practice The CRRU Code sets out seven key principles for effective and safe rodent control, prioritising Integrated Pest Management (IPM) and stewardship. Our practices include: Employing IPM techniques first: environmental proofing, sanitation, traps, and habitat modification. Using rodenticides only when necessary and in the correct manner, following CRRU guidelines. Ensuring all rodenticide applications are carried out by CRRU-certified professionals trained in the latest best practice. Maintaining clear records, c ontinual monitoring, and compliance checks to guarantee adherence to the Code. Latest CRRU UK Code of Best Practice 2024 Update and Preparing for 2026 Amendments The 2024 update to the CRRU Code introduced significant regulatory changes that shape responsible rodenticide use across the UK. Key highlights include : The ban on the open-area use of second-generation anticoagulant rodenticides (SGARs) from 1 January 2025, restricting their use strictly to areas linked to buildings to protect wildlife. Clarification and tightening of rodenticide use protocols, emphasising correct product handling and risk mitigation. Reinforced commitment to Integrated Pest Management (IPM), where chemical controls are only applied after non-chemical methods. Enhanced requirements for bait station monitoring and environmental risk assessments to minimise secondary poisoning risks. Updated guidance on training, certification, and Continuing Professional Development (CPD) to uphold practitioner competency. Forewarning of forthcoming 2026 amendments which may include further certification and CPD requirements, ensuring readiness for evolving best practices. Our company actively embraces these updates, maintaining rigorous compliance and preparing for future regulatory changes to continue delivering safe, effective, and environmentally responsible pest control. Read up on the latest CRRU Rodenticide Regulations 2026: Complete Guide for Homeowners, Businesses & Pest Controllers Environmental Protection and Wildlife Care Protecting our local wildlife is integral to our service. We use tamper-resistant bait stations, conduct thorough environmental assessments, and work closely with conservation groups to monitor and reduce non-target exposure to rodenticides. Our commitment ensures pest control solutions that are effective yet considerate of biodiversity, preserving the rich populations of wildlife found in Herefordshire and Worcestershire . Expert Technicians: CRRU Certified and Professionally Trained Our team members undergo rigorous, ongoing training and hold up-to-date CRRU certification. This ensures every technician applies the latest safe and environmentally sound rodent control methods. Continuing Professional Development (CPD) keeps our workforce informed about emerging regulatory changes and evolving pest management strategies, maintaining excellence in service delivery. Integrated Pest Management (IPM): Prevention First Our IPM approach focuses on: Identifying and verifying pest activity through detailed inspections. Proofing premises to block access points. Encouraging good hygiene and waste management to reduce attractants. Employing mechanical controls like traps and shooting before using any chemical treatments. Rodenticides are strictly a last resort option, applied only under CRRU-approved conditions. Safe Rodenticide Use and Compliance We deploy rodenticides responsibly by: Using only CRRU-approved products in secure bait stations. Monitoring bait consumption closely and removing any uneaten bait promptly. Rotating products to reduce resistance risks. Adhering fully to product labels, safety data sheets, and all relevant legislation. Every treatment is logged meticulously to ensure transparent tracking and accountability. Serving Residential & Commercial Clients with Excellence Whether protecting your home or business, we deliver discreet, effective pest control that you can depend on. Our services respect both your property and the environment, offering peace of mind with every visit. By linking this article across our website, we demonstrate publicly our dedication to responsible pest management and environmental stewardship, reinforcing trust with clients throughout Herefordshire and Worcestershire. You can download a copy of our CRRU UK Code of Best Pracitice below, please add it to your health and safety files for easy reference. Protect your home or business responsibly with PGM Pest Control. Contact us today to learn how our fully CRRU-compliant pest control services keep Herefordshire and Worcestershire safe for people, pets, and wildlife. Award-winning pest control in Herefordshire & Worcestershire fully compliant with the latest CRRU Code of Best Practice. Expert, eco-friendly rodent control for homes & businesses. Protect your property and local wildlife with our trusted, certified team by calling 01981 540088 or email us contact@pgmpestcontrol.co.uk Pests are our passion, PGM follow the CRRU Code of Best Practice Your Local Pest Control Family - Here When you Need us Most. Ready to Serve Our Community, One Pest Problem at a Time.

Around halloween and this time of year, we always get calls from Herefordshire and Worcestershire householders worried about spiders. If you’re worried about spiders, read on. Why you shouldn’t be worried about spiders In the UK our native spiders are not dangerous or a threat so although they can be a nuisance and many people have a fear of them, they are not something you should be concerned or worried about. Reasons to love your spiders Spiders eat flies - yes, spiders are your greatest defence against a fly infestation. And they eat other small bothersome insects in the garden making them a great natural predator for gardeners. Let’s applaud them for that! Spider webs are beautiful. Have you ever looked closely at a spider web before? If you haven’t, we thoroughly recommend taking time to look. They are amazing, intricate patterns of silverly, lacey web they weave to catch their prey. In the morning dew they look simply stunning. If you are worried a spider might be dangerous... If you are worried that you have come across a species of spider that might be dangerous you can contact the Natural History Museum or your local RSPCA centre for advice. We’d point out that it is very rare in the UK to come across a dangerous spider. How to get rid of spiders The best way to get rid of a spider, the most humane and cheapest option is to place a small carton or glass over it and slide a piece of card between the carton or glass and the surface the spider is on. Then, take your spider and release it outside. Lots of people have a fear of spiders (arachnophobia) so if you suffer from this, ask a friend, family member of neighbour to do this for you. Spiders seem like they can move super-fast which probably accounts partly for some people’s fear of them. However, they are like the cheetahs of the insect world – they must stop for a breather after a short sprint and even flat out they can only reach speeds of around 1mph. You CAN out-run a spider! A note on the False Widow The false widow receives a lot of bad press in the UK. Not to be confused by the black widow (an extremely rare species in the UK), they aren’t deadly. It can look big and scary but the biggest its body grows is to around 14mm and a bite from a false widow would be very rare. Males are more prone to biting but this is usually only ever when provoked or trapped against skin. If you should be very unlucky to be bitten by a false widow, you can be assured that it is likely to be no worse than a wasp sting. Check out the Natural History Museum’s interesting article on the false widow spider: https://www.nhm.ac.uk/discover/how-dangerous-are-false-widow-spiders.html Armed with these facts, you can be much more at ease with your spiders And finally, the money spider is said to carry great fortune if it sits on you so look out for these tiny shiny black spiders – we could all do with some good luck! For all your pest control needs , give PGM & Son Pest Control a call on 01981 540088 or 07964 370480 for a free no-obligation chat. If you prefer, you can email us at contact@pgmpestcontrol.co.uk or you can use the live chat facility on our website.

Are moths eating your clothes and upholstery? The National Trust recently reported a 39% decrease in clothes moth following on from a bumper year in 2021 when there was a 18% rise. Clothes moth can cause significant damage to upholstery, carpets, woollen and silk objects. These are items that are prevalent in stately homes which is w hy National Trust p roperties tend to experience this insect pest more than others. The National Trust has speculated on the reasons for this reduction in activity as being either climate related or natural correction and an increased effort by the house staff teannms to monitor and control infestations. It seems that increased monitoring and control appears to be the most likely reason for this reduction in activity which shows that keeping vigilant, taking action and following professional pest control advice is key. As we always say PREVENTION IS BETTER THAN CURE! There are around 2,500 species of moth in the UK, and most of these are considered harmless. How do you know if you have a moth problem? The first sign will usually be an adult insect moth flying around your house or business premises. Other signs are damage to carpets, curtains and fabrics. Holes in clothes particularly natural fibres such as wool, silk and cashmere. You might see moth eggs and larvae on clothing and textiles. Or tubular case trails from the larvae on textiles. 6 Practical things you can do to prevent clothes moths Washing clothes and bedding thoroughly before you put them away - clothes moths are attracted to perspiration and food stains. Ventilate your wardrobe. Brush any clothes made of wool or fur after you wear them outside. Wash your clothes and belongings before you store them away for long periods of time, preferably in airtight containers or plastic garment bags. Store clothing and other belongings in dry areas. Frequently vacuum and clean carpets or rugs, particularly in the corners and crevices. If you are having a problem with moths it’s best to call in the professional pest controllers as they have access to solutions not available to the general public. Did you know that the clothes moth eats upholstery too? Yes, that's correct! Clothes moths not only damage clothing and textiles but can also feed on upholstery, curtains, and other home furnishings made from natural fibers such as wool, silk, and cotton. It's important to identify and eliminate clothes moths as soon as possible to prevent further damage to your belongings. Are pests are eating your carpets or rugs? At PGM & Son Moth Control Hereford and Worcester we provide guidance and advice to clients on staying moth free. For further information, or if you would like us to quote for our moth control service, please contact us on 01981 540088 or email us at contact@pgmpestcontrol.co.uk Pest infestations can be a real nuisance and can cause serious health problems and property damage. Fortunately, our reliable pest control services available in Hereford and Worcester that can help you get rid of all kinds of pests, such as rodents, insects , and birds . Whether you're dealing with a rat problem in your loft or a wasp nest in your garden , our award winning PGM & Son professional pest control technicians can identify and eliminate the source of the problem and provide you with long-term solutions to prevent future infestations. Don't let pests take over your home or business - call your local pest control experts today!

Did you know there are around 2,500 types of moth recorded in the UK and only a small number cause a nuisance by damaging fabrics and textiles in homes and businesses? This week we’re looking at the rise in moth problems, why this might be, what you can do to try to prevent a moth problem and what you should do if you find you have a moth infestation. Like most other pest controllers, at PGM & Son Pest Control we’ve also noticed a rise in moth problems. This is likely to be a combination of factors, including: The return to use of natural fibres – people are using less man-made products due to their impact on the environment. Whereas in the 1970s moths were much less a problem due to the use of polyester and nylon products Globalisation – more frequent travel and import of goods from around the world increases the transport of pests Less use of central heating due to concerns over the economy improves conditions for the brown house moth whereas an improved climate is also better for the common clothes moth How do you know if you have a moth problem? The main indicator will, unfortunately, be damage to fabrics and textiles, such as holes in clothes, carpets, rugs, curtains etc. Other indicators include small maggot like larvae, silken cases in which the larvae live, pupae (the silk cocoons from which the adults will eventually emerge) You may also see the adult winged moths although they tend to crawl rather than fly What can you do to try and prevent a moth infestation? 8 practical measures you can take to prevent a moth infestation Deny entry to the property by use of fly screens, curtains and sealed doors. Keep rarely used fabrics and textiles in sealed plastic bags (time to store the wedding dress!) or suitcases. Regularly clean your natural fibre clothes by shaking them thoroughly, washing them on the highest temperature the manufacturers’ guidelines will allow or (certainly for silk products) freezing them. Hoover regularly – make sure to reach all those hard to reach or hidden areas such as underneath the sofa and beds. Removing moth eggs before they hatch is key. Check your loft for birds’ nests and remove them as moths are attracted to nests. Use moth repellents, for example, hang mothballs in your wardrobes, cupboards and drawers. Ensure your vintage clothes are properly dry cleaned. Keep an eye out for signs of moths – early intervention is always key. For Moth Control in Hereford and Worcester call PGM & SON Pest Control If you’ve spotted the sign of a moth infestation, give us a call at PGM & Son Moth Control Hereford. We’ll deal with your moth problem for you. Call us on 01981 540088 or 07964 370480. Or, drop us an email at contact@pgmpestcontrol.co.uk PGM & SON Pest Control is a local Hereford based family run pest control firm. We’re friendly, trustworthy and reliable. We offer fair and transparent prices, fast call outs and advice and guidance. Call us today – you won’t be disappointed.

Article Overview & Navigation Clothes moths are becoming a serious issue in UK homes, especially across Herefordshire and Worcestershire. Warmer weather and older properties with natural fibres make the region particularly vulnerable. These pests feed on wool, silk, and cashmere, damaging clothing, carpets, and furniture. Why Clothes Moths Are a Growing Problem Locally Eco-Friendly Clothes Moth Prevention Tips Professional Clothes Moth Treatments Seasonal Storage Advice for Clothes Moths Local Pest Control Support When You Need It Have you noticed tiny holes in your favourite jumper? Clothes moths are an increasingly common problem in UK homes, and Herefordshire and Worcestershire are no exception. These tiny pests might look harmless, but their larvae feed on natural fibres such as wool, silk, and cashmere, causing unsightly holes in clothing, rugs, and even upholstered furniture. The good news is that you don’t always need harsh chemicals to deal with clothes moths. There are eco-friendly methods that households can use to prevent infestations, and professional treatments available locally if the problem has already taken hold. Why Clothes Moths Are a Growing Problem Locally Warmer summers and milder winters across the West Midlands mean moths are now active for longer periods each year. This gives them more opportunities to breed and infest homes. Rural cottages, historic houses, and properties with loft storage in towns such as Hereford, Worcester, Malvern, Ledbury, and Leominster are especially vulnerable, as they often contain older wool carpets, upholstered furniture, and stored garments. Eco-Friendly Clothes Moth Prevention Tips You can greatly reduce the risk of moth damage by combining good housekeeping with natural deterrents: Vacuum and steam clean : Pay extra attention to skirting boards, wardrobe corners, and under furniture. A yearly steam clean helps kill hidden eggs and larvae. Empty your vacuum bag or cylinder straight away, as moths can survive inside. Use natural repellents : Cedar blocks, lavender sachets, or cotton pads with essential oils (such as eucalyptus, rosemary, or clove) can be placed in wardrobes and drawers. These don’t kill moths but help deter adults from laying eggs. Replace or refresh them regularly, as the scent fades over time . Air out clothes : Hang clothes in sunlight and give them a good shake — moths hate movement and light. This is especially useful after storing clothes away for a season. Keep clothing clean : Always wash or dry clean before storage, as moths are particularly drawn to sweat and food stains. Even “worn once” garments should be cleaned if they’re going into long-term storage. DIY freezing for small items : Pop delicate garments or wool accessories in a sealed bag and freeze them for 48 hours. This kills any hidden eggs or larvae without using chemicals — a simple home alternative to professional freezing. Smart storage choices : Where possible, choose breathable storage boxes or garment bags made from recycled cotton or hemp. These keep moths out while avoiding plastic, making them better for both your clothes and the planet. Rotate and inspect : Moths thrive in undisturbed corners. Every few months, rotate clothes, open drawers, and move items around to disrupt their hiding spots. Don’t let moths make a meal of your winter clothes — add natural repellents before storing them away. Professional Clothes Moth Treatments in Herefordshire & Worcestershire If prevention hasn’t worked and you’re noticing moth damage in your home, professional help is available and offer several options: Residual sprays : Eco-friendly versions use pyrethrum, a natural extract from chrysanthemums, to kill larvae and deter adults. ULV fogging : A fine mist that reaches into cracks and hidden areas where moths breed. Heat treatments : Whole-room or targeted high-temperature methods that kill every life stage without using chemicals ( under certain conditions). Freezing : For delicate garments or valuable textiles, freezing items at –20°C for two weeks is highly effective. Many pest control companies now use an Integrated Pest Management (IPM)  approach — combining cleaning, treatment, and pheromone traps to give long-term protection. Seasonal Storage Advice for Clothes Moths Rotating wardrobes for winter and summer, making seasonal storage a key time for moth prevention. Store smart : Use airtight vacuum bags or sealed plastic containers. For breathable storage, cotton garment bags with cedar or lavender sachets work well. Protect delicates : Wrap cashmere, silk, or heirlooms in acid-free tissue paper before storing. Check regularly : Place pheromone traps in lofts, wardrobes, or storage areas to spot infestations early. If you’re worried about moths in your home, don’t wait until the damage is done — speak with a local eco-friendly pest control specialist today. Local Pest Control Support When You Need It Whether you live in Hereford , Worcester , Ledbury , Malvern , Leominster , or surrounding villages, professional moth control services can help tackle clothes moth infestations quickly and effectively. By combining eco-friendly prevention  with expert treatment when necessary , households across Herefordshire and Worcestershire can protect their wardrobes, carpets, and furnishings from costly damage — all while keeping chemicals to a minimum .

This week we’re looking at the subject of mice. Did you know each part of the mouse breeding cycle takes typically around 21 days? That’s around 3 weeks for gestation, around 3 weeks for weaning and a further 3 to 3 and a half weeks for developing to maturity. Mouse fact number 1: Mice typically survive for less than a year in the wild. How many babies do mice produce? On average between 5 and 7 pups but it can be up to 12. A female can become pregnant almost immediately after giving birth which is one reason why an infestation of mice can rapidly become out of control. That means females can produce between 5 and 10 litters a year. 120 mice from one female is a lot of mice! The six stages of a mouse's life gestation, birth, early development, weaning, sexual maturity, and adulthood Mouse fact number 2: Mice are colour blind. Their other senses make up for this though – they have an acute sense of hearing and they use their whiskers to sense temperature changes and surface textures. Mouse fact number 3: Mice are nocturnal and are great at climbing, jumping and swimming – contenders for the rodent Olympics! Mouse fact number 4: Mice can squeeze through any gap into which they can fit their head – around 5mm . And the reason they can do this is that they have flexible ribs! Unlike rats, mice make multiple trips at night to various food sources which can make it difficult to control them with toxic bait. This differs from rats who will gobble up one food source. How can I prevent Mice? Proof, proof, proof! Seal your entry points This can be quite difficult with mice – remember how we said they can squeeze through a hole 5mm in diameter? That’s equivalent to the end of a bic biro! Start with low level gaps first and then move to higher entry points. Take particular care around areas like pipes , windows, doors and cellars or basements as we often find these are common entry points for mice. If you gap under a door is larger than 4mm then install a door brush strip. Take a good look around the exterior of your property for potential nesting sites. This means cutting back any overgrown areas and clearing debris. Keep your garden clean and tidy. Do the same in your cellar, basement and loft! Check household waste is tidied away into sealed bins and that your rubbish is collected or removed regularly. Don’t forget about your compost heap either – make sure you have a suitable cover. Clear and wipe down surfaces in your house – don’t give mice a food source. Put unused food away into sealed containers. Encourage your teenagers to clean their rooms regularly and to empty their bins. A teenager’s room is often the place that used crockery and food crumbs are found so important to try to train your teenager! As the British Pest Control Association says, “Whilst good hygiene won’t eliminate a mouse problem, poor practices will attract them.” How to get rid of Mice If you do have a mouse problem, we recommend contacting a professional fully qualified pest controller. You can adopt some DIY mouse control methods but, in our experience, these rarely work effectively. If you do want to have a go at your DIY mouse control, then make sure you read the label on any amateur use poisons and traps you buy. And, when placing traps or poison make sure that you place them in a safe and secure place out of the reach of children and pets and any other non-target species. However, the best way to deal with a mouse problem is to find your local BPCA Pest Controller . PGM & Son Pest Control is fully trained in handling mice infestations . We have access to a range of professional mice control treatments that are not available to the general public. PGM & Son Pest Control technicians are trained to know how much, where and when to use mouse control treatments. And, we have access to monitoring equipment to enable us to determine possible entry points, size of infestation and to track mice to their nest. At PGM & Son Pest Control, we operate an Integrated Pest Management approach meaning that we will work with you to advise you on how to reduce your risk of attracting mice in future. For all your pest control needs, give PGM & Son Pest Control Herefordshire and Worcestershire a call on 01981 540088 or 07964 370480 for a free no-obligation chat. If you prefer, you can email us at contact@pgmpestcontrol.co.uk or you can use the live chat facility on the right side of your screen.