WASP QUIZ How confident are you in your knowledge of Wasps? Test yourself with our interactive quiz here. Pest control is an important part of good housekeeping practice for all food manufacturing premises, as well as in the home. Without good pest control measures in place, your business is likely to attract unwanted insects, rodents, birds and animals, which can pose a significant risk to food safety and food hygiene. Test your knowledge of wasps with our quick quiz below. Question 1. Answer is.. The answer is 1 & 2 – wasps can sting and for some people this can be very dangerous. Those sensitive to wasp stings can suffer a serious allergic reaction to a wasp sting. Wasps are also generally considered to be a nuisance pest particularly to hospitality businesses, no-one likes to be bothered by wasps when there are out for a meal. Contrary to popular belief, wasps DO serve a purpose and form an important part of our fragile ecosystem. Wasps are early pollinators and, importantly, a natural predator as they help control insects in the garden such as aphids; instead of eating your plants, the aphids are an important food source for wasps’ young. Question 2. Answer is... The answer is B . Although their lifecycle's follows a similar pattern to a honey bee, wasp Queens only live for around a year whereas a honey bee Queen can live for around 3-4 years. Having a problem with wasps in Herefordshire or Worcestershire ? Look no further! PGM & Son Pest Control offers wasp control throughout Hereford and Worcester. Are you Senior Citizen in Hereford and Worcester looking for wasp control? Take advantage of our Senior Citizen discount on wasp treatments. Are you a serving or former member of the Armed Forces in Hereford and Worcester looking for wasp control? Take advantage of our Armed Forces discount on wasp treatments. CALL PGM & SON PEST CONTROL HEREFORD AND WORCESTER TO GET RID OF YOUR WASPS NESTS NOW. CUSTOMER REVIEW I would like to say I found your service to be very prompt from start to finish. Phil was very friendly and gave confidence that he knew exactly what he was talking about. If ever needs must I would use your company again and will recommend to others as well. Client, Little Birch

At PGM & Son we regularly blog about rodent control and we also blog about the importance of preventative pest control . You might also hear us refer to ‘proofing’ which is the word we use when we carry out works to assist with prevention of pests. This week we thought we’d give you an insight into why we champion education and preventative measures in rodent control. We’ve had one of the coldest winters for many years and this is one of reasons we’ve seen a rise in the rat population. They’ve been inviting themselves into people’s homes and businesses to keep warm, find food and harbourage. Rodents are building up a tolerance to pesticides and it isn’t ethical to regularly use poisons anyway. At PGM Pest Control we always use chemicals as a last resort. In many cases, we can offer advice and solutions that avoid the need for toxic chemicals to be used in homes and businesses but it’s important to identify and deal with the problem early on. And, if you need any convincing about why we strongly urge people to contact us as soon as they became aware of a problem, the photos below should help. By the time we arrived, rodents had firmly established themselves in the property and the whole loft had to be cleared – all insulation had to be removed and destroyed to ensure no contamination risk remained. As you might imagine, this can end up being a very costly exercise. Working at height and in confined spaces is a two man job due to health and safety regulations, disposal of insulation incurs an additional cost due to the sheer volume of material removed from loft spaces and there’s the cost of replacing the insulation too. Sometimes we get called out because a pest problem has persisted despite the diligence of the person in appointing other pest control services. Unfortunately, not all pest control firms share our views on use of chemicals and we often see cases where although the problem has been treated, it hasn’t been eradicated because the root causes haven’t been addressed. Ask your pest controller questions about their services and make sure you check they are fully qualified and members of an approved trade body. Our message of the day : There’s no shame in having pests in your property ; there’s many factors at play when a pest infestation strikes and it doesn’t necessarily mean you’ve done anything to attract or retain pests. PGM Pest Control offer a discreet and confidential service across Herefordshire and Worcestershire – we’ve seen it all so don’t be afraid to call! Email us at contact@pgmpestcontrol.co.uk or call us on 01981 540088 or use or contact us page on the website for a free no-obligation quote.

There are two species of rat in Britain, Rattus Norvegicus which is commonly known as the Brown Rat or Common Rat. The Rattus Rattus, referred to as the Black Rat or Ship Rat is now rarely found in the UK. Why Control Rats? Rats carry many nasty diseases which they can spread to humans, normally through their urine, including; Leptospirosis or Weil's disease, Salmonella, Listeria, Toxoplasma gondii and Hantavirus. Rats can inflict an enormous amount of structural damage. They can cause severe fires by gnawing away the insulation around electrical cables, floods by puncturing pipes and even death by chewing through gas pipes. The insurance sector has estimated that rodent damage to wiring is responsible for 25% of all electrical fires in buildings. Rats can ruin an organisation's reputation. If clients and customers spot evidence of rodent infestation in the premises you manage, they are unlikely to want to do business with you. Property owners have a legal obligation under the Prevention of Damage by Pests Act 1949 to keep premises rodent free, or, if rodents pose a threat to health or property, to report infestations to the local authority. Sign of Rats – Things to Watch Out For The presence of rats in or around your home can be determined by a number of signs: Rats live in close association with people. In urban or suburban areas they live in and around residences, in cellars, warehouses, stores and in sewers. On farms they may inhabit barns, granaries, livestock buildings, silos, and kennels. They may burrow to make nests under buildings and other structures, beneath concrete slabs, along stream banks, around ponds, in garbage dumps, and at other locations where suitable food, water, and shelter are present. Although they can climb, rats tend to inhabit the lower floors of buildings. How to Prevent Rats Invading Your Property Rats will eat nearly any type of food. When given a choice, they select a nutritionally balanced diet, choosing fresh, wholesome items over stale or contaminated foods. They prefer cereal grains, meats and fish, nuts, and some types of fruit. Food items in household garbage offer a fairly balanced diet and also satisfy their moisture needs. Eliminate any harbourage points such as sealing gaps around pipes and under sheds; rats only need a gap of 15mm to gain entry. Remove potential nesting sites by keeping yards and gardens clean and tidy, by cutting back overgrown areas and clearing any piles of wood/debris. Ensure that drain inspection covers are in a good state of repair. Cover any household waste where rats can get access to it, close dustbin lids and cover compost heaps. If you feed garden birds, do not do this to excess and use a bird table or feeder basket if possible. Does Your House Insurance Cover Rat Infestations or Rodent Damage? Let PGM & Son protect your Herefordshire home or business from Rodents If you think your home or business is being affected by a rat infestation, then we can help. The process typically consists of four stages: We inspect your facility and identify the rodent problem We diagnose the factors that are causing and contributing to the rodent problem We consult with you to determine the most effective approach to a rodent-free environment We treat the existing rodent problem and prevent future infestations using the right combination of rodent control methods for your business or home Our rat control services for residential and commercial rat control programs typically includes these key components: Sanitation – Eliminating potential rodent food and shelter sources to limit infestations Exclusion – Covering vents, securing gaps around loose pipes, treating wall voids, adding metal kick plates to doors Prevention or Elimination – Placing rodent devices, such as catch traps or bait stations Preventing rats from entering your premises is crucial for a healthy working and living environment. Because rats can be prolific disease carriers, control is essential to your Herefordshire business operations, as well as the health of your loved ones, customers and your employees.

Summer is definitely over and we’re well into Autumn. The 27th October looms - the clocks go back plunging the mornings and evenings into darkness again. The weather is already turning, with the winds whipping up and the rain settling in. We’ve even seen a few chilly mornings and that can only mean the start of the curtain drawing and turning up the heating. It also means it’s time for our rodent friends to start looking for warm sheltered places, so Herefordshire residents and business owners are advised to be vigilant in spotting the signs of rodents and to take proactive steps to reduce access to their properties to rodents. Did you know there are thought to be around 10 million rats in the UK? That’s why people often say you’re never far away from one! Signs You Have a Rat Problem Noises – listen out for scratching, scrabbling and crawling often in attics, lofts, behind kitchen appliances, laundries, kitchens and cellars Droppings – watch out for spindle shaped, blunt droppings around 1½-2cm long for the brown rat and pointed and around 1½ cm long for the black rat Greasy marks – you may see these on skirting boards and walls Urine - rat urine carries a very strong, distinctive smell Gnaw marks – you may also see chewed surfaces. Rats can chew through even strong materials Possible entry points - for example, gaps in brick work, pipes and cables which extend to outside your property Pieces of cardboard and soft materials - they may be using these to build nests Rat holes and burrows Nests Footprints / tracks Common places for rodents to nest are lofts and attics, kitchens, laundries, behind kitchen appliances particularly where pipes and cables extend outside the property. Rodent Health Risks Rodents can pose a serious health risk to humans. Business owners, particularly those operating in the food and hospitality sector are strongly advised to consider a regular pest management program to ensure that they mitigate the risk of rodents spreading infection to customers / the general public. Rats carry diseases such as Leptospirosis or Weil's disease, Salmonella, Listeria, Toxoplasma gondii and Hantavirus which can be passed onto humans. The HSS report around 40 cases of Weil’s disease every year. Two types of rat tapeworm spread to humans though eggs found in rat faeces. Don’t let a rodent problem get worse – rats breed rapidly, becoming sexually mature in around 3 months. Females may produce 3 to 12 litters of between 6 and 8 young in a year so what may start as a small problem can quickly escalate – call in the professionals today to sort out a rodent infestation. If you suspect you have a problem with rats , don’t panic. Contact PGM & Son Pest Control on 01981 540088 today for help, support and solutions. Use our live chat facility. Drop us an email to: contact@pgmpestcontrol.co.uk

As the dark nights draw in and the temperature started to decline, we’re turning our attention to rodents. Yes, this week we’re looking at rats and mice. At this time of the year, we see a rapid increase in Rat and Mice call outs as Rodents like the warm just like us humans. Herefordshire residents should take the time now to pest proof their homes and businesses from Rats and Mice (and other pests for that matter) this Winter. Rats and Mice are adaptable, highly mobile and breed rapidly, this combination can make rodent control a difficult task for the untrained individual. For any Rodent infestation, we would always recommend contacting a professional pest control company. We are trained in Rodent control and will have access to a range of professional use rodenticides which are not available to the public. Why Pest Proofing is Essential Cost effective means of pest control Reduces the risk to non-target species & protects our wildlife Reduced impact on the Environment from use of chemicals keeping our planet clean Easier to identify and treat a pest problem before it becomes a significant infestation as pest infestations can quickly become established. RATS - What you should be looking out for NOISES – Scratching and crawling and gnawing MESS – Dropping which are spindle shaped and blunt around 1-2 cm long SMELLS - Rats have a strong, distinctive, musty and unpleasant urine odour EVIDENCE – Burrows, runways, scratch marks and nests are signs of rats as are rats themselves! MICE – What you should be looking out for NOISES – Scratching and gnawing MESS – Droppings which are thin and spindle shaped Around ½1-2 cm long EVIDENCE – Nests, gnaw marks, dark grey smears left by oily fur SIGHT - Mice breed rapidly so once you’ve seen one mouse you can be sure you’ll have a large family of them very soon if you don’t deal with the problem. If you’ve been hearing scratching or gnawing or other noises that go bump in the night in your kitchen, loft or attic, cellar or anywhere else don’t panic. Call in the professionals. At PGM & Son Pest Control Hereford we can identify your unwanted pests and offer solutions to your problem.

🔍 Quick Navigation To help you find what matters most, we’ve added links below that jump straight to each section. Understanding the Rodent Problem in UK Rental Properties Why Rodents Target Residential Buildings Exterior Prevention Strategies: Your First Line of Defence Interior Protection Measures Building Design and Maintenance for Rodent Prevention Tenant Education and Lease Provisions Professional Pest Control - When to Hire Multi-Unit Specific Considerations Legal and Safety Considerations Creating Your Rodent Prevention Action Plan The Value of Proactive Prevention Pest Control Consultancy Services FAQs Rodent infestations are one of the most common and costly problems facing UK landlords today. A single mouse or rat problem can lead to thousands of pounds in damage, tenant complaints, and potential legal issues. Whether you manage a single buy-to-let property or a portfolio of rental units, understanding how to prevent rodent infestations is essential for protecting your investment and maintaining tenant satisfaction. Rodent challenges can vary by region, and properties across Herefordshire and Worcestershire are no exception. Older rural buildings, barn conversions, farm-adjacent rentals, and period cottages in areas such as Hereford, Ledbury, Leominster, Malvern, Worcester, and Kidderminster often face increased risk due to nearby fields, waterways, and older construction. As a local provider serving both counties, we regularly see how regional building styles and landscapes influence rodent behaviour and entry points. This comprehensive guide provides practical, proven strategies for keeping your rental properties rodent-free whilst meeting your legal obligations as a UK landlord. Understanding the Rodent Problem in UK Rental Properties Common Rodent Species UK rental properties primarily face issues with three types of rodents: House mice are the most frequent invaders, capable of squeezing through gaps as small as 6mm. They reproduce rapidly, with a single female producing up to 10 litters per year. These small rodents contaminate food, gnaw through electrical wiring, and leave droppings throughout properties. Brown rats (also called common rats or Norway rats) are larger and more destructive than mice. They typically enter through drainage systems, damaged brickwork, or gaps around pipes. Rats can cause serious structural damage by gnawing through wood, plastic pipes, and even concrete. Grey squirrels, whilst less common indoors, occasionally nest in loft spaces and can cause significant damage to roof timbers, insulation, and stored belongings. Why Rodents Target Residential Buildings Rodents seek three basic necessities: food, water, and shelter. Rental properties often provide all three in abundance. Poorly sealed bins, accessible food storage, leaking pipes, and gaps in building fabric create ideal conditions for rodent colonisation. UK properties face heightened risk during autumn and winter months when rodents seek warm shelter from cold weather. Older Victorian and Edwardian properties with original features often have more entry points, though modern buildings aren't immune, particularly if construction quality is poor or maintenance has been neglected. Health and Structural Risks Rodent infestations pose serious health risks to tenants. Rats and mice carry diseases including leptospirosis, salmonella, and hantavirus. Their urine and droppings contaminate surfaces and food preparation areas, whilst their presence can trigger asthma and allergies. The structural damage caused by rodents can be equally concerning. They gnaw constantly to keep their teeth worn down, targeting : Electrical cables (creating fire hazards) Water pipes (causing leaks and flooding) Insulation (reducing energy efficiency). The cost of repairing rodent damage often far exceeds the investment required for prevention. Exterior Prevention Strategies: Your First Line of Defence Sealing Entry Points The most effective rodent prevention strategy is denying them access to your property in the first place. A thorough external inspection should identify all potential entry points. Gaps around pipes and utilities are the most common entry routes. Where water pipes, gas lines, electrical conduits, or telecommunication cables enter the building, gaps often exist around the penetration. These must be sealed with appropriate materials. Use expanding foam for initial filling, then cover with wire wool and seal with cement or metal flashing. Rodents can gnaw through foam alone, but the combination of wire wool (which they find uncomfortable) and hard sealant provides effective protection. Foundation cracks and holes require immediate attention. Even hairline cracks can widen over time, and rodents will exploit any weakness. Use external-grade filler or mortar for small cracks. Larger holes may require professional masonry repair. Pay particular attention to areas where different building materials meet, such as brick-to-wood transitions or where extensions join the original structure. Air bricks and ventilation points serve important purposes but can allow rodent access if damaged or improperly screened. Install metal mesh (6mm or smaller openings) behind all air bricks. Check regularly for damage, as determined rats can sometimes dislodge loose mesh. Doors and windows need proper sealing at ground level. Install brush strips or rubber seals at the bottom of external doors, ensuring no gap exceeds 6mm. Check that windows close fully and that frames are in good repair. Damaged window frames with rotting wood create easy entry points. Eliminating Outdoor Attractions Proper waste management is crucial. Ensure bins have tight-fitting lids and are stored on hard standing away from the building if possible. In multi-unit properties, consider enclosed bin stores with metal or heavy-duty plastic construction. Arrange regular bin collections and ensure tenants understand the importance of bagging rubbish securely. Communal bin areas should be kept clean, with any spillages cleared immediately. Vegetation management reduces rodent highways to your property. Trim tree branches so they don't overhang roofs or touch building walls. Keep shrubs and hedges at least 30cm away from external walls. Remove climbing plants from walls where practical, as these provide excellent cover for rodents scaling buildings. Clear ivy growth annually, as it conceals entry points and creates nesting opportunities. Storage and debris removal eliminates potential nesting sites. Wood piles should be stored on racks at least 30cm off the ground and positioned away from buildings. Remove garden waste, old furniture, and construction materials promptly. Garages and outdoor storage sheds should be kept organised with items stored in sealed plastic containers rather than cardboard boxes. Pet food and wildlife feeding attract rodents as effectively as any other food source. If tenants keep outdoor pets, ensure food bowls are brought inside overnight. Bird feeders should be positioned well away from buildings, and any spilled seed cleared regularly. Consider asking tenants to suspend bird feeding if a rodent problem develops. Drainage and Moisture Control Outdoor plumbing maintenance prevents both water damage and rodent attraction. Fix dripping outside taps promptly. Ensure garden hoses are properly disconnected and drained during winter. Check that outside drainage gullies have intact grates and are kept clear of debris. Gutter and downpipe maintenance should occur at least twice yearly. Blocked gutters cause overflow that damages building fabric and creates damp conditions rodents find attractive. Ensure downpipes discharge into proper drainage and don't simply dump water against foundations. Landscaping and grading should direct water away from the building. The ground should slope away from foundations to prevent water pooling. Consider installing drainage solutions if your property suffers from persistent damp issues around the perimeter. Interior Protection Measures Kitchen and Food Storage Kitchens present the greatest rodent attraction within rental properties. Educate tenants about proper food storage from the moment they move in. All dry goods should be stored in sealed containers, not left in original packaging once opened. Discourage tenants from storing food in cardboard boxes, which rodents can easily penetrate. Worktops should be kept clean and free from crumbs or food residue. Ensure tenants understand the importance of cleaning behind appliances periodically, as dropped food in these areas often goes unnoticed until a rodent problem develops. The space behind and under kitchen units can harbour rodent activity. During property inspections, check for droppings or gnaw marks in these areas. If possible, seal gaps at the base of kitchen units to prevent rodent access to the void behind. Proper Waste Disposal Systems Internal bins should have lids and be emptied regularly. In flats, ensure the rubbish chute system (if present) functions properly and is kept clean. Blocked or damaged chutes create breeding grounds for rodents and spread problems throughout multi-storey buildings. Under-sink cupboards often provide rodent access via gaps around waste pipes. Check the seal around the waste pipe where it enters the wall or floor. Use expanding foam and wire wool to seal any gaps, then cover with a metal plate or collar if possible. Addressing Plumbing Leaks and Moisture Rodents need water, so fixing leaks removes a key attraction. During routine inspections, check under sinks, around radiators, and near water tanks for signs of dripping or moisture. Pay attention to tenant reports of drips or damp patches, as these may indicate problems within wall cavities. Bathrooms with poor ventilation develop condensation that creates ideal conditions for various pests. Ensure extractor fans work properly and encourage tenants to ventilate bathrooms after bathing. Address any signs of mould growth promptly, as this indicates moisture issues that may attract rodents seeking water sources. Storage Areas and Basements Cellars, basements, and storage cupboards often provide undisturbed nesting sites. These areas should be included in regular property inspections. Look for droppings, gnawed materials, or the distinctive musty smell associated with mouse infestations. Items in storage should be in sealed plastic containers rather than cardboard boxes. If tenants store belongings, provide guidance about proper storage methods to reduce rodent harbourage. Keep storage areas well-lit and organised, as cluttered, dark spaces are more attractive to rodents. Loft spaces require particular attention. Check that loft hatches fit properly and inspect for signs of rodent activity during annual safety checks. Ensure insulation hasn't been disturbed and look for droppings or nesting materials. Dealing with pests in your loft. Interior Gap Sealing Internal gaps around pipes where they pass through floors and walls should be sealed just as thoroughly as external penetrations. Check kitchen and bathroom pipe penetrations particularly carefully. The cavity behind bath panels can provide rodent access throughout the property if not properly sealed. Gaps between skirting boards and walls, particularly in older properties, may allow rodent movement between rooms and floors. Whilst maintaining period features, ensure no gaps exceed 6mm. Use appropriate filler or decorators' caulk to seal these areas. Building Design and Maintenance for Rodent Prevention Installing Door Sweeps and Weather Stripping External doors should have brush strips or rubber seals that leave no gap exceeding 6mm when closed. These serve dual purposes: energy efficiency and pest exclusion. Check door seals annually and replace when worn. Self-closing mechanisms on communal doors in flats prevent doors being left ajar. Internal doors in multi-unit properties, particularly those accessing communal areas or utility rooms, should also be properly sealed. This creates compartmentalisation that prevents rodents moving freely between units. Using Rodent-Proof Materials During Renovations When carrying out improvements or repairs, consider rodent prevention in material choices. Metal kick plates at the base of doors provide long-term protection against gnawing. Concrete or metal lintels around openings are preferable to wooden alternatives in areas prone to rodent activity. During kitchen or bathroom refits, ensure gaps around new pipe work are properly sealed before finishing work is completed. It's much easier to install proper rodent-proofing during renovation than to retrofit it later. Loft conversions and extensions create new potential entry points. Ensure builders understand the importance of sealing all penetrations and maintaining the building envelope's integrity. This should be specified in contracts and checked before final payment. HVAC Systems and Ductwork Heating and ventilation systems can provide rodent highways throughout buildings if not properly designed and maintained. Ensure all external vents have appropriate mesh screening. Internal ductwork should be metal rather than flexible plastic where possible, as rodents can gnaw through plastic ducting. Boiler flues and their entry points through external walls must be properly sealed. The gap around a boiler flue provides an ideal entry point for mice if not adequately protected. Use metal collars and appropriate sealant around these penetrations. Regular Inspection Schedules Implement a systematic inspection routine that includes rodent risk assessment. During routine property visits, specifically look for signs of rodent activity: droppings, gnaw marks, greasy rub marks along walls, or unusual pet behaviour (cats and dogs often detect rodents before humans do). External inspections should occur at least twice yearly, ideally in spring and autumn. Check all previously sealed entry points, as sealants can deteriorate over time. Look for new gaps caused by building settlement, weathering, or damage. Tenant Education and Lease Provisions Including Pest Prevention Clauses in Tenancy Agreements Your tenancy agreement should clearly outline responsibilities regarding pest prevention and control. Specify that tenants must maintain reasonable standards of cleanliness, dispose of rubbish properly, and report signs of pests promptly. Include clauses about outdoor areas if applicable. Tenants with gardens should be required to maintain them to reasonable standards, not allowing waste accumulation or excessive vegetation growth against buildings. Clarify who bears responsibility (and cost) for pest control in different scenarios. Typically, landlords are responsible for structural issues that allow pest entry, whilst tenants may be liable if infestations result from poor housekeeping or unreported problems that worsened through neglect. Providing Move-In Guidelines Create an information pack for new tenants that includes pest prevention guidance. Explain proper food storage, waste disposal, and the importance of reporting maintenance issues promptly. Make this practical and non-judgmental; good tenants appreciate clear guidance. Include photographs or diagrams showing where problems commonly occur. Point out specific features of your property that require attention, such as air bricks that mustn't be blocked or areas where food shouldn't be stored. Creating Clear Reporting Procedures Tenants must feel comfortable reporting signs of rodents without fear of blame or increased rent. Establish clear, simple reporting procedures. Provide contact details for reporting non-emergency maintenance issues and explain what constitutes an emergency requiring immediate attention. Respond promptly to pest reports. A single mouse spotted might indicate a small problem that's easily resolved, but it could signal the beginning of a significant infestation. Quick action prevents minor issues becoming major problems. Outlining Responsibilities Clearly Document in writing what the landlord provides (pest-proof bins, maintained building fabric) and what tenants must do (keep the property clean, report problems, not feed wildlife near buildings). This prevents disputes if problems develop. In houses of multiple occupation (HMOs) or multi-unit buildings, clarify how communal area maintenance works and how pest control costs are managed. Transparency prevents misunderstandings and encourages tenant cooperation. Professional Pest Control When to Hire Professionals Some rodent situations require professional intervention. If you discover active rodent presence despite preventive measures, professional pest controllers have access to more effective treatments and monitoring equipment than available to consumers. Signs that professional help is needed include: Discovering multiple rodents or multiple species Finding significant structural damage from gnawing Identifying rodent activity in multiple rooms or units Experiencing recurring infestations despite amateur control efforts Professional pest controllers registered with the British Pest Control Association (BPCA) have appropriate training, insurance, and access to professional-grade rodenticides not available to the public. They can identify entry points you might miss and implement comprehensive treatment programmes. Establishing Preventive Service Contracts For landlords with multiple properties or properties with recurring issues, annual pest control contracts provide good value. These typically include regular inspections, preventive treatments, and discounted response to problems when they arise. Preventive contracts are particularly valuable for HMOs, blocks of flats, or properties near known rodent hotspots such as restaurants, parks with ponds, or properties backing onto railways or canals. The regular professional oversight often identifies and resolves issues before they become serious. Documentation and Record-Keeping Maintain detailed records of all pest control activities. Document inspections, treatments applied, entry points sealed, and follow-up visits. This information proves valuable if problems recur, helps identify patterns, and demonstrates compliance with your legal obligations as a landlord. Photographs of rodent damage, droppings, or entry points should be dated and stored securely. If disputes arise with tenants about responsibility for pest control costs, this documentation provides evidence of the infestation's cause and your remedial actions. Coordinating Treatments in Multi-Unit Properties When treating rodent problems in flats or HMOs, a coordinated approach is essential. Rodents move between units through wall cavities, service ducts, and shared spaces. Treating a single unit whilst ignoring others allows rodents to simply relocate temporarily. Inform all tenants when pest control work occurs in communal areas. Professional treatments often require access to multiple units to install monitoring equipment or seal entry points in shared structures. Tenant cooperation is crucial for successful treatment. Multi-Unit Specific Considerations Shared Walls and Coordinated Prevention In blocks of flats or terraced properties, the building's interconnected nature means one unit's rodent problem quickly becomes everyone's problem. Mice and rats travel freely through wall cavities, roof spaces, and shared service ducts. Prevention requires building-wide approaches. Even if only one unit has poor housekeeping, proper sealing of shared structures, maintained communal areas, and coordinated pest control prevent localised problems spreading. Consider this when acquiring multi-unit properties; the building's overall condition matters more than individual unit states. Common Area Maintenance Communal entrances, stairwells, bin stores, and plant rooms require regular maintenance and cleaning. These shared spaces often harbour the first signs of rodent activity in multi-unit buildings. Ensure cleaning contracts include rodent sign monitoring and reporting. Bin stores in particular require robust construction and regular maintenance. Metal-clad bin stores with self-closing doors and concrete floors provide better rodent resistance than timber structures. The bin store should be positioned away from the building if possible and kept scrupulously clean. Addressing Infestations Before They Spread When rodent activity is confirmed in one unit, immediate action throughout the building prevents spread. This might include: Professional inspection of all units Sealing shared service penetrations between units Installing monitoring stations in communal areas Treating roof voids and other shared spaces Coordinating tenant education about prevention The cost of building-wide preventive action is almost always lower than dealing with established infestations in multiple units. Communicating with All Tenants When pest issues arise in multi-unit properties, communication is crucial but must be handled sensitively. Inform tenants about necessary pest control work without identifying which specific unit has the problem. This prevents stigmatisation whilst ensuring everyone cooperates with treatment. Provide clear instructions about preparation for treatments, such as covering food, removing pets temporarily, or allowing access for inspection. Follow up after treatment to confirm the problem has been resolved and remind tenants about prevention measures. Monitoring and Early Detection Signs of Rodent Activity Early detection allows intervention before infestations become established. Train yourself and any property managers to recognise rodent signs: Droppings are the most obvious indicator. Mouse droppings are small (3-8mm), dark, and pointed at both ends. Rat droppings are larger (9-14mm), usually tapered at one end, and may be shiny when fresh. Large numbers indicate active infestation. Gnaw marks appear on wood, plastic, cables, and even soft metals. Fresh gnaw marks appear lighter in colour than surrounding material. Rodents may gnaw even when not creating entry holes, simply to wear down their constantly growing teeth. Greasy rub marks appear along walls, pipes, and beams where rodents repeatedly travel the same routes. Their fur deposits oils and dirt, creating distinctive dark smears. These marks indicate established pathways and significant activity. Unusual pet behaviour often provides early warning. Cats and dogs may become fixated on certain areas, pawing at skirting boards or staring at walls. Don't dismiss this behaviour; investigate areas that attract pet attention. Sounds including scratching, gnawing, or scurrying, particularly at night when rodents are most active. Tenants reporting unexplained noises in walls or ceilings should be taken seriously. Distinctive smell develops as infestations establish. A persistent musty, stale odour in cupboards or enclosed spaces may indicate rodent presence, particularly mice. Regular Inspection Routines Incorporate rodent sign checking into routine property inspections. Check behind appliances, under sinks, in cupboards, and in storage areas. Look at the property from a rodent's perspective: where would you enter, where would you nest, what would you eat? External inspections should cover the entire building perimeter. Check all previously sealed entry points, looking for signs of renewed gnawing or displacement. Inspect bin stores, outdoor storage areas, and any outbuildings. Look for burrow entrances along building foundations, particularly in softer ground. Loft and basement inspections should occur annually at minimum. These areas often show the first signs of rodent colonisation. Look for disturbed insulation, nesting materials, droppings, or gnawed structural timbers. Tenant Reporting Systems Establish systems that make reporting easy and encourage early notification. Provide multiple contact methods: phone, email, and perhaps a maintenance portal if you use property management software. Respond promptly to all reports, even if just to acknowledge receipt and confirm when you'll investigate. Consider providing tenants with guidance about what to report. Simple checklists or photographs of rodent signs help tenants identify problems early. Make it clear that early reporting is appreciated and won't reflect negatively on them. Technology Options Modern rodent monitoring increasingly uses technology. Electronic monitoring devices can detect rodent activity and send alerts to property managers or pest controllers. These are particularly valuable in large multi-unit buildings or properties with recurring issues. Smart traps provide remote notification when triggered, allowing quick response without daily physical checks. Some systems integrate with property management software, creating automated maintenance requests when activity is detected. Security cameras in communal areas or problem locations can verify rodent activity without disturbing potential nesting sites. Night-vision capable cameras are particularly useful, as rodents are primarily nocturnal. Legal and Safety Considerations Whilst this guide provides general information about legal obligations and safety practices, it should not be considered legal advice, and landlords should consult with qualified legal professionals and, or local authorities for guidance specific to their individual circumstances. As a UK landlord, you have specific legal obligations regarding pest control and property conditions. Under the Landlord and Tenant Act 1985 and subsequent housing legislation, landlords must maintain the structure and exterior of residential properties in good repair. This includes taking reasonable steps to prevent pest infestations through proper maintenance. The Housing Health and Safety Rating System (HHSRS) considers pest infestation a Category 1 hazard in serious cases. Environmental health officers can serve improvement notices requiring landlords to address pest problems and the conditions allowing them. Failure to comply can result in fines or even prohibition orders preventing a property's occupation. Local authority environmental health departments have powers to require action if properties pose health risks through pest infestation. They can serve notices requiring pest control treatments and may carry out work themselves, charging costs back to the landlord if notices are ignored. For HMOs, additional licensing conditions often include specific requirements for pest control, regular inspections, and maintenance standards preventing pest problems. Ensure you understand the specific requirements for your property type and location. Safe Use of Rodenticides and Traps Rodenticides (rat and mouse poisons) are regulated in the UK, with professional-grade products restricted to trained users. If using amateur products available to consumers, follow instructions precisely. Place bait stations where rodents travel but children, pets, and non-target wildlife cannot access them. Never place loose poison where it might be eaten by pets or wildlife. Use proper bait stations that secure the poison and prevent removal. Position stations against walls where rodents travel, not in open areas. Check stations regularly to monitor consumption and remove dead rodents promptly. Snap traps and other mechanical devices should be positioned carefully to avoid accidental injury to tenants, children, or pets. Professional pest controllers have access to tamper-resistant stations and more effective traps than consumer products. Be aware that poisoned rodents may die in inaccessible locations within walls or under floors, causing odour problems. Trapping, whilst more labour-intensive, allows recovery of dead rodents and prevents this issue. We strongly oppose the use of amateur rodenticide products for rodent control in rental properties From 1st January 2026, new regulations under the Campaign for Responsible Rodenticide Use (CRRU) will require anyone purchasing professional-grade rodenticides to provide proof of competency through CRRU-approved certification completed within the past five years, or older certification combined with active membership in a CRRU-recognised Continuing Professional Development scheme. Preparing for the 2026 CRRU Amendments — what UK property owners need to know. Disclosure Requirements When marketing rental properties, you must not misrepresent their condition. If a property has ongoing pest issues, prospective tenants should be informed. Attempting to conceal active infestations could constitute misrepresentation and leave you liable for costs incurred by tenants discovering the problem. During tenancies, maintain transparency about pest control work. Inform tenants about treatments being applied, any access requirements, and precautions they should take. Provide copies of pest control reports and certificates when requested. Documenting Prevention Efforts Maintain comprehensive records of all pest prevention and control activities. This documentation demonstrates compliance with your legal obligations and provides evidence if disputes arise. Records should include: Dates and details of property inspections Photographs of entry points before and after sealing Invoices for pest control services Reports from pest control professionals Correspondence with tenants about pest issues Details of maintenance work addressing conditions attracting pests This documentation proves valuable during property sales, insurance claims, or legal proceedings. It demonstrates professional management and commitment to property maintenance standards. Creating Your Rodent Prevention Action Plan Effective rodent prevention requires systematic, ongoing effort rather than reactive responses to problems. Develop a comprehensive action plan tailored to your property portfolio's specific needs. Immediate Actions Start with a thorough inspection of all properties. Identify and seal entry points as a priority. This single action provides the greatest impact on preventing future problems. Create a priority list addressing the most serious gaps first, particularly those at ground level where rodent access is easiest. Ensure waste management systems are adequate. Upgrade bins if necessary and verify collection arrangements are working properly. In multi-unit properties, inspect bin stores and make necessary improvements to their structure and cleanliness. Quarterly Maintenance Schedule Establish a quarterly inspection routine covering external perimeters, communal areas, and high-risk internal spaces. Check previously sealed entry points for deterioration or new damage. Verify drainage systems function properly and vegetation hasn't overgrown against buildings. Review tenant compliance with lease terms regarding property maintenance and cleanliness. Address any issues diplomatically but firmly. Good tenant relations encourage reporting of problems and cooperation with prevention measures. Annual Comprehensive Reviews Conduct detailed annual inspections including loft spaces, basements, and all exterior building fabric. Consider professional pest control surveys for properties with recurring issues or high-risk features. Review and update tenant information packs to reflect any new prevention measures or changed procedures. Ensure all documentation remains current and clearly communicates responsibilities. Assess the effectiveness of your prevention programme. If problems persist despite your efforts, consider engaging pest control consultants to identify factors you might have overlooked. Long-Term Investment Plan for systematic improvements addressing underlying property issues attracting rodents. This might include drainage improvements, structural repairs, or upgrading waste facilities. Whilst these investments require capital outlay, they reduce ongoing pest control costs and improve tenant satisfaction. Consider how rodent prevention fits into broader property maintenance strategies. Good general maintenance automatically addresses many factors allowing pest problems. Well-maintained properties with satisfied long-term tenants experience fewer pest issues than properties with high turnover and deferred maintenance. The Value of Proactive Prevention Rodent infestations are among the most preventable problems affecting rental properties. The investment required for effective prevention is minimal compared to the costs of dealing with established infestations: Pest control fees Repair of structural damage Tenant compensation claims Void periods whilst properties are treated, and potential legal action. Beyond financial considerations, rodent prevention contributes to tenant wellbeing and satisfaction. Properties free from pest problems retain tenants longer, attract quality renters, and maintain better reputations. In competitive rental markets, this provides significant advantage. The key principles are straightforward: deny rodents access by maintaining building fabric, remove attractions through proper waste management and cleanliness, detect problems early through regular monitoring, and respond promptly when issues arise. Combined with clear tenant communication and professional support when needed, these measures keep properties rodent-free. Remember that rodent prevention is an ongoing process, not a one-time fix. Seasonal changes, building settlement, and normal wear and tear continuously create new potential entry points. Regular inspections and maintenance, combined with tenant education and professional expertise when needed, protect your property investment for the long term. By implementing the strategies outlined in this guide, you'll reduce rodent problems, lower maintenance costs, improve tenant satisfaction, and meet your legal obligations as a responsible UK landlord. The effort invested in prevention pays dividends in property value, tenant retention, and peace of mind. FAQs: Preventing Rodents in Rental Properties What are the most common rodents in UK rental properties? The three most common are house mice, brown rats (Norway rats), and occasionally grey squirrels in lofts. How can landlords prevent rodents entering properties? Seal gaps around pipes, air bricks, doors, and foundations with rodent-proof materials. Use mesh, brush strips, and ensure proper waste and vegetation management. Are landlords legally responsible for rodent infestations? Yes, under the Landlord and Tenant Act 1985 and HHSRS; landlords must keep properties in good repair and safe from pests. Local authorities can take enforcement action. What are the signs of a rodent problem? Droppings, gnaw marks, greasy rub marks, musty odours, unusual pet behaviour, and noises in walls or ceilings. Should landlords use professional pest control? Yes, for repeated infestations, serious structural damage, or multiple units affected. Professional services are recommended, especially with new CRRU regulations from Jan 2026 What records should landlords keep on pest control? Keep inspection dates, photos, reports, invoices, and correspondence with tenants to prove compliance and support potential legal or insurance cases. What are the landlord's primary responsibilities for rodent prevention? Landlords are responsible for ensuring the property is pest-free at the start of a tenancy and maintaining the building's structural integrity to prevent access. We support landlords in Herefordshire and Worcestershire with ongoing rodent management If you're a landlord in Herefordshire or Worcestershire and need professional help with rodent control services, prevention or active infestations, our local support team covers: Hereford, Worcester, Malvern, Leominster, Bromyard, Ledbury, Ross-on-Wye, Kidderminster, and surrounding areas for commercial pest control services. Rodent Risks in Herefordshire & Worcestershire: What Local Landlords Should Know Herefordshire-Specific Risks Large rural landscapes and farmland lead to higher rat activity, especially near outbuildings. Period properties around Hereford, Ledbury, Leominster, Ross-on-Wye often have older brickwork and air bricks rodents exploit. Proximity to rivers (Wye, Lugg, Arrow) increases rodent pressure in winter months. Case Study – Rural Herefordshire: A barn conversion near Ledbury had seasonal mouse problems due to gaps in original timber and stonework. Installing mesh, sealing voids, and relocating bird feeders solved the issue. Worcestershire-Specific Risks Urban areas like Worcester, Malvern, Droitwich, Kidderminster experience drainage-related rat problems. Victorian/Edwardian terraces in Worcester often have multiple hidden cavity connections between properties. Areas near the Severn Valley and canal network create seasonal spikes in rat activity. Case Study – Worcester: A landlord in an Edwardian terrace near St John’s experienced repeated rat ingress via shared drainage. After a CCTV drain inspection and sealing redundant pipework, the problem stopped permanently. Understanding these local patterns helps landlords in Herefordshire and Worcestershire take more targeted preventive measures throughout the year. Serving landlords across Herefordshire & Worcestershire We provide inspections, sealing work, treatment plans, and ongoing maintenance tailored to the region’s unique building types and environmental conditions. Need professional help keeping rodents out of your rental? Professional Pest Control Consultancy Services If you're managing multiple rental properties or facing complex rodent challenges that require expert intervention, our specialist pest control consultancy offers comprehensive support for landlords and property managers. We provide independent inspections, tailored pest management strategies, annual reviews, and professional training for property management teams. Our consultancy goes beyond basic pest control—we deliver strategic solutions that address root causes, ensure regulatory compliance, and create long-term prevention programmes specifically designed for the rental sector. With extensive experience working with housing associations, property portfolios, and commercial landlords, we understand the unique challenges you face and provide discreet, effective solutions that protect your investment whilst maintaining excellent tenant relations. Contact us today to discuss how our consultancy services can help you achieve and maintain pest-free properties across your entire portfolio. Call us on 01981 540088, for free help, support or guidance use the pest assist on the right hand side of your screen.

Are you worried about rats or mice? It is true that rodent numbers increase over the Winter as the cold weather sets in and rats and mice look for shelter, food, and water. Do not let a rodent problem add to your worries this winter. Take steps to rodent proof your property and keep the rats and mice at bay. Top 5 Tips to Rodent Proof Your Home Secure your property – fill in any holes and remove access points such as gaps around pipes Keep on top of essential maintenance jobs – clean out those gutters and drains, check your air bricks for damage. Don’t cover your airbricks (unless you use specially designed airbrick covers) as you will reduce your ventilation which is essential to reducing Covid particles Remove harbourage – clear any clutter and debris, cut back ivy and branches near to your property Remove accessible food sources – keep wildlife feeding to a minimum; make sure your bin lids are properly sealed Remove water sources – 70% of a rodent’s diet is water so check for dripping outside taps and hoses and make sure water butts are rodent proof Once you are on top of this STAY VIGILANT ! It is important to identify a rodent problem early on as rats and mice breed rapidly and can cause a significant infestation in a very short period of time. If you do find you have a rodent infestation give PGM & SON Rodent Control Hereford a call for advice and guidance. If you are having a problem with rats, if mice are causing you a concern, don’t delay call PGM & Son Pest Control today. For all your pest control needs, give PGM & Son Pest Control Herefordshire and Worcestershire a call on 01981 540088 or 07964 370480 for a free no-obligation chat. Email us at contact@pgmpestcontrol.co.uk Use the live chat facility on our website Message us via social media @pgmpestcontrol

Page Navigation The One Thing That Can Close Your Restaurant Overnight The Restaurants that Thrive are those that understand a Fundamental Truth The Legal Reality: You Have No Choice Don’t Let One Pest Infestation Undo Years of Hard Work How Pest Contracts Safeguard Your FSA Rating The One Thing That Can Close Your Restaurant Overnight Picture this : It’s a busy Friday evening in your Herefordshire restaurant. Tables are full, the kitchen is firing on all cylinders, and then it happens. A diner spots a mouse scurrying along the skirting board. Within minutes, the photo is on social media.  By morning, your five-star rating has plummeted, Environmental Health has been notified, and bookings are being cancelled. This nightmare scenario is entirely preventable , yet I still encounter restaurant owners who view pest control as an optional expense rather than essential business protection. As an award-winning pest control expert with the RSPH Level 3 qualification , I’ve worked with countless food establishments across Herefordshire.  The restaurants that thrive are those that understand a fundamental truth A comprehensive pest control contract isn’t just about catching rats or setting traps. It’s about legal compliance , reputation management, and ultimately, business survival in one of the UK’s most competitive industries. Herefordshire presents unique challenges for restaurant operators. Our beautiful county, with its agricultural heartland and thriving food scene, sits at a rural-urban interface that creates the perfect storm for pest activity. Understanding these challenges and implementing professional, proactive pest management isn’t optional anymore— it’s absolutely essential . The Legal Reality: You Have No Choice Let’s start with the uncomfortable truth that many restaurant owners prefer to ignore: pest control isn’t optional under UK law .  The Food Safety Act 1990 and the Food Hygiene Regulations 2013 place explicit legal duties on food business operators to ensure premises are kept clean and maintained in good repair to avoid pest contamination.  This isn’t guidance or best practice—it’s the law. When Environmental Health Officers conduct inspections, they’re looking for evidence of effective pest management systems . They want to see documented proof of regular inspections, monitoring records, and treatment logs. A pest control contract provides this crucial paper trail .  Without it, you’re not just risking your reputation; you’re exposing yourself to prosecution, unlimited fines, and potentially closure orders. The Food Standards Agency hygiene rating scheme has transformed how customers choose where to eat. That sticker in your window isn’t just decorative—it’s often the deciding factor for diners choosing between your establishment and your competitor’s. A zero or one-star rating due to pest activity can be catastrophic for business and closure imminent. I’ve witnessed restaurants lose 60-70% of their trade within weeks of receiving a poor rating linked to pest issues! The legal concept of “due diligence” is particularly important. If pest issues arise despite your best efforts, you can mount a due diligence defense—but only if you can demonstrate you took all reasonable precautions. A professional pest control contract , with regular inspections and comprehensive documentation, provides exactly this defense. Without it, you’re legally exposed, and ignorance is never accepted as an excuse . Don’t Let One Pest Infestation Undo Years of Hard Work A pest control contract is genuine business insurance, not an optional expense. It protects your legal position, safeguards your reputation, maintains your Food Standards Agency rating, prevents catastrophic financial losses, and demonstrates professional commitment to your customers and staff. In an industry where margins are tight and competition is fierce, these protections aren’t luxuries— they’re business survival necessities . How Pest Contracts Safeguard Your FSA Rating The question isn’t whether you can afford a pest control contract. The question is whether you can afford to operate without one.  Every day without professional pest management is a day of unnecessary risk, gambling your business, your reputation, and your livelihood on hope rather than professional expertise. Don’t wait for a problem to become a crisis. The best time to implement professional pest control was when you opened your doors. The second-best time is right now.   Pest issues always get worse, never better, without intervention . The restaurant owner who says “ we’ve never had a problem ” is usually the one who calls me in a panic when their luck runs out, facing closure orders and destroyed reputations. Your restaurant represents years of hard work, significant investment, and passionate commitment to hospitality. Protect it with the same professionalism you bring to your food, your service, and your customer experience. Because in the restaurant business, what customers don’t see matters just as much as what they do—and making sure they never see pests is worth every penny . As an RSPH Level 3 qualified pest control expert serving Herefordshire’s food industry, I’ve seen firsthand how professional pest management protects businesses and builds customer confidence. Don’t leave your restaurant’s future to chance—invest in professional protection today, contact us on (01981) 540088 or email contact@pgmpestcontrol.co.uk

One of the most popular creatures associated with Halloween is the Spider! A lot of people fear spiders but why? In the UK spiders are not normally dangerous so why are so many people scared of the tiny spider? To some it seems like an irrational fear after all a spider is a fraction of the size of a human. But spiders aren’t exactly lookers, and these creepy eight-legged insects are known for lurking in the dark, in corners or attics and cellars. They spin their webs in dark and abandoned places which relate to ghosts and ghouls. Spiders are also usually black or grey and these colours are associated with darkness and death. Spiders were historically believed to be a witches’ companion resulting in superstition about them. One superstition said that if a black spider found its way into your home, you were bound to have bad luck. Spiders have also long been associated with the supernatural due to their web-spinning abilities. In folklore, arachnids are described as using designs in their webs to tell stories or predict a person’s fate, future wealth and sometimes death. Why don’t Pest Controllers Eradicate Spiders? Most pest controllers won’t deal with a call out for spiders and for good reason; most spiders in the UK are not a public health issue and spiders are great for the environment. Spiders keep fly populations down for a start, so they are natural pest controllers! And spiders can mostly be dealt with by a home owner by moving them outside or hoovering them up and emptying the bag outside! Saving you cost and the need to unnecessarily eradicate the spider. Sometimes spiders can cause issues such as an infestation of false widow spiders. If you are experiencing a spider infestation and want some advice, get in contact with your local pest controller. PGM & Son Pest Control Herefordshire & Worcestershire www.pgmpestcontrol.co.uk 01981 540088 OR contact@pgmpestcontrol.co.uk OUR FAMILY AND PET FRIENDLY TECHNOLOGIES HAVE MADE PGM & SON A LEADER IN ENVIRONMENTALLY FRIENDLY PEST CONTROL. 'WE ARE REDEFINING THE INDUSTRY'

One of the largest pest control companies in the UK featured on this week’s episode of Rip Off Britain, hosted by Angela Rippon, Gloria Hunniford and Jennie Bond. It comes not long after the news that city traders were predicting growth in Rentokil after reports that the firm was reshaping to focus on the higher-margin pest control business at a much faster rate than anticipated. It certainly seems that Rentokil is making a killing from its customers if the BBC report is anything to go by. Members of the public alleged that Rentokil was charging astronomical rates to carry out pest control treatments with one viewer reporting that Rentokil charged him well over £500 for a 3 visit mouse control job. With local pest controllers around the country quoting a fraction of the price (up to £190 in different regions across the UK) for the same job it does seem a little over-priced! To watch Rip Off Britain: https://www.bbc.co.uk/programmes/b0b7rsc5 At PGM & SON Pest Control Hereford we have a fair and transparent charging policy. A three visit rodent control job is normally priced at around £150 (subject to site survey), meaning Herefordshire residents requiring pest control services pay a fraction of the cost the big guys in the industry charge. PGM & Son is able to offer Hereford residents low rates because we are a local, family run business with low over heads. We’ll always give you a price up front, telling you if that price may change (for example, because there are access issues in your property) and, if we can’t give you a price up front, we’ll explain why. Rip Off Britain also made the point that members of the public should check a pest controller’s qualifications, experience and insurance. We regularly give advice to Herefordshire residents on the importance of checking who their local trader is and that they’re qualified to do the job. Check out our past blogs on this subject. Our website www.pgmpestcontrol.co.uk clearly explains what qualifications, experience, insurance and other certification we hold. However, if you’re not sure please ask us as we’ll be happy to provide copies and answer any questions or concerns you may have.